Patient Advocate

Aspire Fertility; Addison (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health coverage

Fertility benefits

Paid parental leave

Paid time off

401(k) with company match

HSA employer contributions

Employee referral program

Professional development reimbursement

Job summary

Aspire Fertility in Addison, TX is seeking a Patient Advocate to ensure efficient, accurate, and professional front desk operations. You will schedule appointments, answer multi-line phones and emails, and coordinate with clinicians and staff while upholding patient privacy. Opportunities to support a collaborative team abound.

Hours: Monday - Friday 8 a.m. - 4:30 p.m. This role emphasizes exceptional customer service and smooth patient flow within a fertility clinic.

Qualifications

• High School Diploma or equivalent required; medical assistant or bachelor’s degree preferred.
• At least one year of administrative medical office experience preferred.
• Experience with EMR systems preferred.
• Fertility experience is preferred.

Responsibilities

• Answer phones and direct calls to appropriate staff.
• Schedule and confirm patient appointments and referrals.
• Greet visitors and direct them to staff.
• Compile and record medical charts and correspondence.
• Interview patients to complete insurance and privacy forms.
• Handle routine administrative tasks.

Skills

Customer service

Appointment scheduling

Phone support

HIPAA compliance

EMR experience

Education

High School Diploma or equivalent

Medical Assistant certification or Bachelor's degree preferred

Tools

EMR system

Job description

Aspire Fertility Dallas | 622A
16415 Addison Rd
Suite 900
Addison, TX 75001, USA

Description

Our Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees.

Hours: Monday - Friday 8 a.m. - 4:30 p.m.

Job Duties:

• Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Answer telephones and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Performs other duties/special projects and tasks as assigned

Education/Experience:

• High School Diploma or equivalent required; Medical Assistant or Bachelor's degree preferred
• At least one year of administrative medical office experience strongly preferred
• Experience with Electronic Medical Record (EMR) system strongly preferred
• Fertility experience is preferred

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee only healthcare coverage option is also available.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.