Patient Care Coordinator: Front Desk & Patient Experience

Socket.dev; Woodbury (MN); On-site; USD 68,770,000 - 77,796,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Orthodontia coverage

Paid time off

401(k) with match

Health savings account

Flexible spending account

Life insurance

Short/long-term disability

Pet insurance

ESPP purchase options

Continuing education

Career advancement

Doctor-led culture

Minnesota network of practices

Job summary

Park Dental Bailey Road is seeking a friendly, organized Patient Care Coordinator to greet patients, check them in, and guide them through their dental care journey. As the first point of contact, you create a welcoming experience and support daily office operations in a fast-paced environment.

The role emphasizes teamwork, patient communication, scheduling, insurance verification, and data entry, with opportunities for growth in a doctor-led, patient-centered practice serving Minnesota

Qualifications

• Dental front desk experience welcome but not required.
• Candidates with customer service, healthcare, hospitality, retail, or administrative backgrounds are encouraged to apply.

Responsibilities

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit.
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication.
• Answer patient questions regarding appointments, billing, and insurance benefits.
• Verify insurance coverage and assist with patient account management.
• Accurately enter and maintain patient information and records.
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care.
• Utilize scheduling and practice management software to support daily operations.
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience.

Skills

Warm front desk demeanor

Calm under pressure

Strong organizational skills

Verbal and written communication

Multitasking and scheduling

Customer service excellence

Tech savvy and software literacy

Microsoft Office proficiency

Problem solving and support

Dental insurance knowledge (plus)

Experience in service industries

Job description

Park Dental Bailey Road is seeking a friendly, organized Patient Care Coordinator to greet patients, check them in, and guide them through their dental care journey. As the first point of contact, you create a welcoming experience and support daily office operations in a fast-paced environment.

The role emphasizes teamwork, patient communication, scheduling, insurance verification, and data entry, with opportunities for growth in a doctor-led, patient-centered practice serving Minnesota