Patient Care Coordinator - Bailey Road

Socket.dev; Woodbury (MN); On-site; USD 68,770,000 - 77,796,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Orthodontia coverage

Paid time off

401(k) with match

Health savings account

Flexible spending account

Life insurance

Short/long-term disability

Pet insurance

ESPP purchase options

Continuing education

Career advancement

Doctor-led culture

Minnesota network of practices

Job summary

Park Dental Bailey Road is seeking a friendly, organized Patient Care Coordinator to greet patients, check them in, and guide them through their dental care journey. As the first point of contact, you create a welcoming experience and support daily office operations in a fast-paced environment.

The role emphasizes teamwork, patient communication, scheduling, insurance verification, and data entry, with opportunities for growth in a doctor-led, patient-centered practice serving Minnesota

Qualifications

• Dental front desk experience welcome but not required.
• Candidates with customer service, healthcare, hospitality, retail, or administrative backgrounds are encouraged to apply.

Responsibilities

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit.
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication.
• Answer patient questions regarding appointments, billing, and insurance benefits.
• Verify insurance coverage and assist with patient account management.
• Accurately enter and maintain patient information and records.
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care.
• Utilize scheduling and practice management software to support daily operations.
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience.

Skills

Warm front desk demeanor

Calm under pressure

Strong organizational skills

Verbal and written communication

Multitasking and scheduling

Customer service excellence

Tech savvy and software literacy

Microsoft Office proficiency

Problem solving and support

Dental insurance knowledge (plus)

Experience in service industries

Job description

Overview

Park Dental Bailey Road is seeking a friendly, organized, and customer-focused Patient Care Coordinator to join our practice. As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while helping patients navigate their dental care journey.

Why Join Park Dental

At Park Dental, our Patient Care Coordinators are essential members of the care team. We believe exceptional patient experiences begin at the front desk and are built through strong communication, organization, and genuine care for others. We foster a collaborative and supportive environment where team members can grow, succeed, and make a meaningful impact every day.

What You Can Expect

• Competitive compensation and a comprehensive benefits package
• Medical, dental, vision, and orthodontia coverage
• Paid time off and paid holidays
• 401(k) with company match and Roth options
• Health savings account and flexible spending account options
• Life insurance and short- and long-term disability
• Pet insurance
• Employee Stock Purchase Plan (ESPP) purchase options
• Company-supported continuing education and professional development
• Opportunities for growth and career advancement
• A doctor-led, patient-centered culture focused on quality care
• A network of practices across Minnesota, Wisconsin, and Arizona

Dental experience is welcome but not required. We encourage candidates with proven backgrounds in customer service, healthcare, hospitality, retail, administration, or other service-focused industries to apply.

Wage range: $24.00-$27.15 per hour

Responsibilities

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication
• Answer patient questions regarding appointments, billing, and insurance benefits
• Verify insurance coverage and assist with patient account management
• Accurately enter and maintain patient information and records
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care
• Utilize scheduling and practice management software to support daily operations
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience

Skills & Qualifications

• Warm, friendly, and professional with a passion for helping others
• Ability to remain calm and adaptable in a fast-paced environment
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills
• Strong multitasking and schedule coordination abilities
• Positive attitude and commitment to outstanding customer service
• Comfort learning and utilizing new technology and software systems
• Proficiency with Microsoft Office and general data entry skills
• Strong problem-solving skills and a proactive approach to supporting patients and teammates
• Dental insurance knowledge is a plus, but not required
• Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred

Work Schedule

Tuesdays: 6:30a-2:15p

Wednesdays: 7:30a-4:15p

Thursdays: 1:30p-8:15p

Fridays: 8:30a-4:15p

What Makes This Role Special

As a Patient Care Coordinator, you are often the first and last person a patient interacts with during their visit. Your ability to create a welcoming experience, build relationships, and keep the day running smoothly has a direct impact on both our patients and our team. We offer a supportive environment where your contributions are valued, your growth is encouraged, and your work makes a difference every day.

We Love Our Communities

We are proud to give back to the communities we serve through events such as Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Our practices also participate in local community events throughout the year, creating opportunities to make a positive impact beyond the office.

A Legacy of Care and Support

Since 1972, Park Dental has been doctor-led with a focus on patient-centered care. We provide comprehensive training, one-on-one mentorship, and modern technology to support your success from day one. Our teams are committed to creating welcoming environments for both patients and employees while delivering exceptional care.

What Our Team Is Saying

"Working for Park Dental has been a fulfilling career centered on teamwork and patient care. Flexibility, positivity, and multitasking are key factors for success."

Patient Care Coordinator Mentor

Park Dental is proud to be an equal opportunity employer.