Patient Care Coordinator: Front Desk & Patient Experience

Skin And Cancer Institute; Mesa (AZ); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Competitive salary and benefits

Health, dental, vision, and ancillary

401K retirement savings

Paid time off

Professional development opportunities

Supportive and fair work environment

Job summary

Skin and Cancer Institute in Mesa, AZ is seeking a Patient Care Coordinator to manage front desk operations, schedule appointments, verify insurance, collect payments, and support clinical staff with administrative tasks.

The role requires 1–2 years in a medical office or customer service setting, strong communication skills, and knowledge of HIPAA. On-site position with competitive salary and benefits.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office or customer service role preferred.
• Familiarity with HIPAA regulations and healthcare operations.
• Additional training or certification in medical office administration is preferred.

Responsibilities

• Greet patients professionally and courteously, check patients in and out in accordance with Customer Service standards.
• Collect all required patient information at check-in (NPP, insurance, ID, demographics, CCOF).
• Maintain accurate and up-to-date patient charts, demographic, and insurance information in EMA.
• Maintain a clean, organized, and professional reception area and restroom facilities.
• Schedule, confirm, and adjust patient appointments in accordance with company protocols.
• Maintain and update provider schedules within organizational guidelines.
• Verify primary and secondary insurance prior to scheduled visits following established protocols.
• Enter correct payer ID, payer name, and address information into EMA.
• Update and maintain the PA log, ensuring accuracy of codes and documentation.
• Collect all required patient financial responsibilities, including co-pays, co-insurance, deductibles, and cosmetic payments.
• Process cosmetic sales through Lightspeed POS.
• Obtain and document CCOF forms when applicable.
• Accurately document payment notes; balance and reconcile daily payments collected during each shift.
• Prepare and generate superbills accurately and in a timely manner.
• Maintain timely, professional, and consistent communication via Microsoft Teams, Klara, email, and phone during scheduled work hours.
• De-escalate and resolve patient concerns and grievances using effective, respectful communication techniques.
• Ask every patient for a Google review in alignment with customer service guidelines.
• Maintain strict compliance with HIPAA regulations and ensure confidentiality of patient information at all times.
• Accurately close all daily tasks; ensure end-of-day documentation is complete and uploaded to the shared drive.
• Support clinical and administrative staff with daily operational needs as assigned
• Perform other duties as assigned to support overall clinic operations.

Skills

Customer service

Verbal communication

Written communication

HIPAA knowledge

Microsoft Office

EMA software

Lightspeed POS

Attention to detail

Professional grooming

Education

High school diploma or equivalent

Tools

Lightspeed POS

EMA software

Klara

ModMed

Job description

Skin and Cancer Institute in Mesa, AZ is seeking a Patient Care Coordinator to manage front desk operations, schedule appointments, verify insurance, collect payments, and support clinical staff with administrative tasks.

The role requires 1–2 years in a medical office or customer service setting, strong communication skills, and knowledge of HIPAA. On-site position with competitive salary and benefits.