Dermatology Front Desk Specialist: Patient Care & Scheduling

SKIN AND CANCER INSTITUTE; Henderson (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401K retirement savings

Paid time off

Professional development

Supportive environment

Job summary

Skin and Cancer Institute in Henderson, NV is seeking a Customer Care Coordinator to be the first point of contact for patients and visitors. You will manage front desk operations, scheduling, insurance verification, collecting payments, and support clinical staff with administrative tasks.

Ideal candidates demonstrate strong communication, attention to detail, HIPAA confidentiality, and professional appearance. Spanish bilingual is highly preferred with 1–2 years medical office experience.

Qualifications

• High school diploma or equivalent required.
• 1–2 years medical office or customer service experience preferred.
• Familiarity with HIPAA regulations and healthcare operations.
• Additional training or certification in medical office administration is preferred.

Responsibilities

• Greet patients professionally and courteously, check patients in and out per Customer Service standards.
• Collect all required patient information at check-in (NPP, insurance, ID, demographics, CCOF).
• Maintain accurate patient charts, demographics, and insurance information in EMA.
• Maintain a clean, organized reception area and restroom facilities.
• Schedule, confirm, and adjust patient appointments per company protocols.
• Update provider schedules within organizational guidelines.
• Verify primary and secondary insurance prior to visits; document payer info in EMA.
• Balance and reconcile daily payments; prepare superbills in a timely manner.
• Communicate professionally via Teams, email, and phone during work hours.
• Maintain HIPAA confidentiality and de-escalate concerns using respectful communication.

Skills

Spanish bilingual

Customer service

Communication skills

Insurance knowledge

EMA software

Lightspeed

Education

High school diploma or equivalent

1–2 years medical office experience

HIPAA familiarity

Medical office admin training (preferred)

Tools

Klara

EMA

ModMed

NoahFace

Tandem

Job description

Skin and Cancer Institute in Henderson, NV is seeking a Customer Care Coordinator to be the first point of contact for patients and visitors. You will manage front desk operations, scheduling, insurance verification, collecting payments, and support clinical staff with administrative tasks.

Ideal candidates demonstrate strong communication, attention to detail, HIPAA confidentiality, and professional appearance. Spanish bilingual is highly preferred with 1–2 years medical office experience.