Patient Care Coordinator - Front Office

SKIN AND CANCER INSTITUTE; Grass Valley (CA); Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits

Health, dental, vision, and ancillary保

401K retirement savings

Paid time off

Professional development opportunities

Supportive and fair work environment

Résumé du poste

Skin and Cancer Institute in Grass Valley, CA is seeking a Patient Care Coordinator to serve as the first point of contact for patients. You will manage front desk operations, schedule appointments, verify insurance, collect payments, and support clinical staff with administrative tasks.

Strong communication, attention to detail, and confidentiality are essential. The role involves greeting patients, maintaining patient charts, processing payments, and ensuring HIPAA compliance while delivering

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in a medical office or customer service role preferred.
• Familiarity with HIPAA regulations and healthcare operations.
• Additional training or certification in medical office administration is preferred.

Responsabilités

• Check patients in and out according to customer service standards.
• Verify insurance and collect dues as needed.
• Balance and reconcile money collected during your shift.
• Schedule appointments and maintain the schedule.
• Confirm appointments for providers and staff.
• Maintain patient charts and ensure up-to-date information.
• Prepare superbills accurately and promptly.
• Follow HIPAA regulations and keep information confidential.
• Multi-task efficiently and stay focused under pressure.
• Communicate kindly with patients and address concerns.
• Keep front office organized and clean.
• Maintain inventory and place weekly orders.
• Perform other duties to support location operations.

Connaissances

Customer service

Multitasking

Insurance knowledge

Microsoft Office

EMA software

Communication skills

Confidentiality

Formation

High school diploma or equivalent

Outils

Microsoft Office

EMA software

Description du poste

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us?

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Summary of Position

• Work Location:123 Margaret Lane, Suite A1, Grass Valley, CA 95945
• Work Category: Non-exempt, Full-time/Permanent, Onsite

The Patient Care Coordinator serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role is responsible for managing front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff with administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a commitment to patient care and confidentiality.

What You'll Do:

• Courteously check patients in and out according to our Customer Service standards.
• Must be able to Verify insurance and collect appropriate dues.
• Balance and reconcile money collected during your work shift.
• Schedule appointments, maintain and update the schedule as needed.
• Confirm appointments for providers, aestheticians and RN's.
• Create and maintain patient charts, ensure you have up to date information at all times.
• Prepare superbills accurately and in a timely manner.
• Follow all HIPPA regulations, keep patient personal and financial information confidential.
• Anticipate and respond positively to changing conditions.
• Ability to stay focused on what needs to be accomplished while under pressure.
• Ability to listen and communicate effectively and kindly while listening to patient complaints.
• Keep the front office neat and orderly to maintain our high standards.
• Maintain inventory, place order weekly as needed.
• Other duties as assigned to assist the overall function of your location.
• Verify insurance (deductible and copay amounts)
• Know the difference between an HMO and PPO
• Ability to know the difference between Blue Cross and Blue Shield
• Ability to determine Medi-Cal HMO patients requires authorization and should be billed to Medical Group or IPA
• Ability to read insurance card and input the correct payer id or payer name and address
• Ability to know Military Insurance programs require specific policy info (SS# or 11 Digit id)
• Ability to multi-task in an expeditious manner
• Ability to know if the payer is contracted with Tax id/NPI
• Verify authorization for HMO commercial and Medi-cal HMO
• Awareness of completing all patient Demographics to avoid claim rejections
• Ability to post copays into EMA
• Ability to verify straight Medicare vs Medicare Advantage Plan
• Distinguish primary insurance vs secondary insurance

What We're Looking For:

Required Skills / Abilities

• Strong customer service and interpersonal skills
• Ability to multitask and stay organized under pressure
• Knowledge of insurance types and billing procedures
• Proficiency in Microsoft Office and EMA software
• Effective verbal and written communication skills
• Ability to maintain confidentiality and professionalism

Education & Experience

• High school diploma or equivalent required.
• 1-2 years of experience in a medical office or customer service role preferred.
• Familiarity with HIPAA regulations and healthcare operations.
• Additional training or certification in medical office administration is preferred.

What We Offer:

• Competitive salary and benefits
• Health, dental, vision, and ancillary insurance options
• 401K retirement savings
• Paid time off
• Professional development opportunities
• Supportive and fair work environment