Patient Care Coordinator - Front Desk & Patient Experience

US Physical Therapy; Franklin (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Health Savings Account

401(k) match

Paid Time Off

Holidays

Job summary

STAR Physical Therapy in Franklin, TN is seeking a Patient Care Coordinator to serve as the voice and face of the clinic. You will support patient flow, handle front-desk tasks, and coordinate with physicians, insurance companies, and staff to ensure smooth visits.

The role emphasizes excellent customer service, professional communication, and an understanding of medical insurance processes within a busy outpatient setting.

Qualifications

• High School Diploma or equivalent.
• 1+ years medical office receptionist experience.
• Proficient with Microsoft Office and familiar with EMR software.
• Understanding of Medical Insurance Verification & Authorization

Responsibilities

• Facilitate delivery of health care through customer service and admin tasks.
• Serve as the voice & face of STAR for patients and customers.
• Maintain pleasant daily clinic operations with effective communication with staff, physicians, patients, and insurers.
• Keep treatment, reception, and storage areas in orderly condition.

Skills

Microsoft Office

EMR knowledge

Communication

Insurance verification

Education

High School Diploma or equivalent

Tools

Raintree

Job description

STAR Physical Therapy in Franklin, TN is seeking a Patient Care Coordinator to serve as the voice and face of the clinic. You will support patient flow, handle front-desk tasks, and coordinate with physicians, insurance companies, and staff to ensure smooth visits.

The role emphasizes excellent customer service, professional communication, and an understanding of medical insurance processes within a busy outpatient setting.