Medical Receptionist / Patient Coordinator -Full-Time, Benefits Offered

EyeCare Partners LLC; Walker (MI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off and Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Grand Rapids Ophthalmology in Walker, MI is seeking a Patient Coordinator to be the first point of contact for patients, overseeing check-in/out and front desk tasks. You will ensure smooth patient flow, handle calls, and assist with payments in a fast-paced eye care clinic.

The role requires a high school diploma and at least one year of related experience, with a strong emphasis on customer service, teamwork, and reliability.

Qualifications

• Requires courteous, professional interaction with all levels of staff.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in achieving practice goals.
• Ability to adapt to changes in a busy clinical setting.
• Maintains a positive, patient-focused work environment.
• Willingness to work over 40 hours as needed.
• Reliable transportation to multiple locations.

Responsibilities

• Provide exceptional customer service during every patient encounter, in person or by phone.
• Answer phones and ensure prompt, courteous service.
• Balance urgency with scheduling needs for patients and doctors.
• Manage patient flow and front desk operations.
• Know typical visit fees and collect correct payments.
• Complete daily reconciliations and cash drawer counts.
• Perform general office duties as assigned.

Skills

People skills

Willingness to learn

Initiative

Adaptability

Team player

Overtime availability

Reliable transportation

Education

High school diploma

1 year related experience

Tools

Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Company: Grand Rapids Ophthalmology
Job Title: Patient Coordinator
Location: Walker, MI

Hours

• Full Time
• Our clinic is open Monday-Friday 8:00am-5:00pm, rotating Saturdays 8am-11am
  • You may need to work a little earlier and/or later as needed
• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

SYSTEMS A ND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.