Medical Receptionist / Patient Coordinator -Full-Time, Benefits Offered

Seeitclear; Walker (MI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Benefits package

401k match

PTO & holidays

Maternity leave

Competitive pay

Employee discounts

Zusammenfassung

Grand Rapids Ophthalmology is seeking a Patient Coordinator to be the first point of contact for patients, delivering excellent care and handling essential administrative duties for a smooth check-in and check-out process.

The role requires strong customer service, multitasking, and accurate cash handling in a fast-paced clinical setting. Full-time hours Monday through Friday with rotating Saturday shifts and competitive benefits.

Qualifikationen

• High school diploma or GED required.
• At least 1 year related experience or training.
• Proficient in Microsoft Office applications.

Aufgaben

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Greet patients promptly with a smile and thank them when they leave.
• Answer phones and assure prompt, courteous service at all times.
• Manage patient flow in the office.
• Identify common fees for visits and collect payments accurately.
• Complete daily reconciliations and close the day cash drawer.
• Perform general office duties as assigned by the manager.

Kenntnisse

Customer service focus

Professional communication

Team-oriented

Initiative

Flexible schedule

Reliable transportation

Ausbildung

High school diploma or GED

1 year related experience/training

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Jobbeschreibung

Company: Grand Rapids Ophthalmology
Job Title: Patient Coordinator
Location: Walker, MI

Hours:

• Full Time

• Our clinic is open Monday-Friday 8:00am-5:00pm, rotating Saturdays 8am-11am

  • You may need to work a little earlier and/or later as needed

Perks

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety ofphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.