Patient Care Coordinator — Friendly Scheduling & Claims

Total-Vision-5; Cupertino (CA); On-site; USD 23,000 - 28,000; Part time

Job summary

Total Vision in Cupertino, CA is seeking a part-time, hourly Front Desk Associate to warmly greet patients, check them in, and support daily operations.

You will answer phones, schedule appointments, verify insurance eligibility, transcribe messages, and enter data into the EHR while keeping the front desk organized.

A high school diploma is required; ophthalmic/medical office experience is a plus; this role offers a flexible, patient-focused environment.

Qualifications

• Flexibility to address a broad spectrum of patient requirements.
• Ability to build patient rapport and increase retention.
• Strong oral and written communication in a fast-paced setting.
• Ability to multi-task and meet deadlines.
• Proficiency with optometry-related automated equipment and systems.

Responsibilities

• Greet patients and complete check-in.
• Answer phones and schedule appointments; transcribe messages.
• Obtain and verify insurance eligibility; audit/edit claims.
• Scan and enter routing slips into the EHR.
• Confirm and reschedule next-day appointments; use recall system.
• Pull and prepare charts for next-day patients.
• Process contact lens sales via calls or doctor transitions.
• Keep front desk organized at all times.
• Follow opening and closing procedures.
• Perform other duties as assigned.

Skills

Flexibility

Patient rapport

Communication skills

Multi-tasking

Automation systems

Education

High school diploma / GED

Tools

EHR systems

Job description

Total Vision in Cupertino, CA is seeking a part-time, hourly Front Desk Associate to warmly greet patients, check them in, and support daily operations.

You will answer phones, schedule appointments, verify insurance eligibility, transcribe messages, and enter data into the EHR while keeping the front desk organized.

A high school diploma is required; ophthalmic/medical office experience is a plus; this role offers a flexible, patient-focused environment.