Patient Support Coordinator / Front Desk Receptionist

IQ LASER VISION; San Ramon (CA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

IQ LASER VISION is seeking a front-office receptionist to ensure a seamless patient experience in a clinic setting. You will handle front-desk duties, answer calls, manage scheduling, and assist the Vision Correction Specialist team with administrative tasks.

Candidates should be fluent in English and Spanish, proficient in Word, Excel, and Outlook, and able to work weekends with occasional travel to Daly City and San Ramon. A high school diploma or GED is required.

Qualifications

• Fluency in English is essential; Spanish is required.
• Proficiency in MS Word, Excel, Outlook, and internet navigation.
• Front-office experience in the medical industry is advantageous but not required.
• Availability to work weekends and travel up to 50%.

Responsibilities

• Answer incoming calls and address patient inquiries promptly and courteously.
• Check patients in and out.
• Prepare, organize, and maintain patient charts accurately and confidentially.
• Provide translation as needed.
• Schedule patient appointments and manage intake process.
• Provide pre- and post-operative instructions.
• Travel to Daly City and occasionally to San Ramon.

Skills

Customer service

Interpersonal skills

Multitasking

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Internet navigation

Job description

Play a vital role in ensuring a seamless experience for our patients.

This role focuses on front-office and pre-op tasks and duties, with a primary focus on delivering outstanding customer service.

Essential Duties & Responsibilities

• Demonstrate a strong commitment to patient care and satisfaction.
• Answer incoming calls and address patient inquiries promptly and courteously.
• Maintain a clean work environment.
• Check patients in and out.
• Provide translation as needed.
• Prepare, organize, and maintain patient charts accurately and confidentially.
• Welcome patients warmly and facilitate the intake process efficiently.
• Collect payments for services rendered and provide appropriate receipts.
• Schedule patient appointments, ensuring optimal utilization of clinic resources.
• Provide patients with pre- and post-operative instructions.
• Provide administrative support to the Vision Correction Specialist team.
• Travel to other locations (Daly City and, very rarely, San Ramon).

Qualifications

• Fluency in English is essential; Spanish required.
• Proficiency in Microsoft Word, Excel, Outlook, and internet navigation.
• Previous front-office experience in the medical industry is advantageous but not necessary.
• Availability to work weekends and occasional travel (up to 50%).
• Friendly demeanor with excellent interpersonal skills.
• Strong organizational and multitasking abilities.
• High school diploma or GED equivalent.

Benefits

• Health, dental, and vision insurance.
• Paid time off.

Schedule: Tuesday-Saturday. Work location: In person, San Ramon, CA (with travel to Daly City). People with a criminal record are encouraged to apply.