Patient Care Coordinator

Total-Vision-5; Cupertino (CA); On-site; USD 23,000 - 28,000; Part time

Job summary

Total Vision in Cupertino, CA is seeking a part-time, hourly Front Desk Associate to warmly greet patients, check them in, and support daily operations.

You will answer phones, schedule appointments, verify insurance eligibility, transcribe messages, and enter data into the EHR while keeping the front desk organized.

A high school diploma is required; ophthalmic/medical office experience is a plus; this role offers a flexible, patient-focused environment.

Qualifications

• Flexibility to address a broad spectrum of patient requirements.
• Ability to build patient rapport and increase retention.
• Strong oral and written communication in a fast-paced setting.
• Ability to multi-task and meet deadlines.
• Proficiency with optometry-related automated equipment and systems.

Responsibilities

• Greet patients and complete check-in.
• Answer phones and schedule appointments; transcribe messages.
• Obtain and verify insurance eligibility; audit/edit claims.
• Scan and enter routing slips into the EHR.
• Confirm and reschedule next-day appointments; use recall system.
• Pull and prepare charts for next-day patients.
• Process contact lens sales via calls or doctor transitions.
• Keep front desk organized at all times.
• Follow opening and closing procedures.
• Perform other duties as assigned.

Skills

Flexibility

Patient rapport

Communication skills

Multi-tasking

Automation systems

Education

High school diploma / GED

Tools

EHR systems

Job description

Job Details Job Location: GV Cupertino - Cupertino, CA 95014 Position Type: Part Time - Hourly Education Level: High School Salary Range: $16.50 - $20.00 Hourly

Major Duties and Responsibilities:

• Warmly greet incoming patients upon entering the practice and complete the check-in process.
• Administrative duties including answering telephones, scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed.
• Scanning and entering routing slips and other documents into EHR.
• Confirm all appointments for the following day and reschedule no show appointments. Also utilize practice’s recall system.
• Pull and prepare charts for all patients scheduled for the following day.
• Processing sales of contact lens through phone calls or doctor transitions.
• Responsible for keeping the front desk organized at all times.
• Opening and closing procedures determined by practice.
• All other duties as assigned.

QualificationsRequired Skills/Knowledge:

• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increase patient-retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced environment.
• Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
• Proficiency in utilization of automated equipment and systems standard to the optometry industry.

Qualifications:

• High school diploma, GED or equivalent.
• Experience in the Ophthalmic/Optometric/medical industry is a plus but is not required.

Physical Requirements:

• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Hand dexterity and eye and hand coordination is critical.
• Lifting. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Use of one or both arms and wrists to lift parts, fixtures, and tools on a frequent basis.
• Sitting. Must be able to sit for long periods of time.
• Standing. Particularly for sustained periods of time.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately or quickly.
• Travel as needed between practices.
• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of structures. Must be able to read a computer screen for long periods of time.
• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one workstation to another.

Total Vision is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.