Patient Care Coordinator — Elevate Scheduling & Service

Ottobock; Jonesboro (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Company holidays

Floating holidays

401k match up to 3.5%

DailyPay by ADP

Health savings accounts with employer

Flexible spending accounts

Company-paid life insurance

Disability insurance

Special leave or PTO

Job summary

Ottobock.care invites applications for a Patient Care Coordinator at our Jonesboro, AR clinic. You will help ensure smooth scheduling, documentation, and day-to-day operations, delivering a positive care experience.

As part of Ottobock.care, you join a movement redefining patient care through a blend of local responsiveness and the support of a global innovator. This role emphasizes administrative excellence and patient-centered service.

Qualifications

• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare and Medicaid preferred.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.

Responsibilities

• Provide administrative front desk support by answering calls, taking messages, routing calls, or notifying appropriate individuals.
• Schedule or modify patient appointments.
• Ensure customers receive the best service possible and concerns are resolved.
• Communicate courteously with patients regarding scheduling, financial responsibility, and required medical documentation via live/phone, fax, and email.
• Obtain medical documentation from physicians and related providers via direct contact, fax, or email.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profiles in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Skills

MS Office

Databases

Communication skills

Interpersonal skills

Organizational skills

Analytical skills

Time management

Education

High school diploma or equivalent

Job description

Ottobock.care invites applications for a Patient Care Coordinator at our Jonesboro, AR clinic. You will help ensure smooth scheduling, documentation, and day-to-day operations, delivering a positive care experience.

As part of Ottobock.care, you join a movement redefining patient care through a blend of local responsiveness and the support of a global innovator. This role emphasizes administrative excellence and patient-centered service.