Patient Care Coordinator - Dynamic Front Desk (Oral Surgery)

Max Surgical Specialty Management; Englewood (NJ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits including medical,

401k with employer match

Paid time off and holidays

Career growth opportunities

Job summary

Riverside Oral Surgery is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering exceptional service both over the phone and in person. You will manage registrations, handle billing tasks, schedule appointments, and coordinate with team leads to maintain smooth patient flow.

The ideal candidate has dental administration experience, strong knowledge of EMR systems, and excellent communication skills to support patients and families in a dynamic oral surgery

Qualifications

• High School Diploma required; AS degree in healthcare/related field preferred.
• 1+ year of dental administration experience highly preferred.
• Comprehensive knowledge of electronic medical systems.
• Adeptness in the healthcare industry and patient interaction.
• Excellent phone etiquette and ability to establish rapport with diverse clientele.
• Able to prioritize workload in a fast-paced environment.

Responsibilities

• Greet visitors and direct them appropriately, ensuring a friendly, professional welcome.
• Maintain efficient patient flow through registration and provide excellent customer service.
• Answer calls promptly, route messages, and deliver to the correct staff.
• Post self-pay charges, collect payments, and issue receipts.
• Reconcile billing slips with daily schedule for accuracy.
• Update patient demographics, insurance, HIPAA forms, and financial waivers.
• Schedule appointments per department guidelines and manage waitlists.
• Communicate issues to the Team Lead/Manager promptly.
• Perform clerical duties: faxing, copying, scanning, filing, mailing.
• Demonstrate flexibility and cover for staff at other locations as needed.
• Follow downtime procedures and perform other duties as assigned.

Skills

Customer service

Phone etiquette

Fast-paced environment

Communication

Education

High School Diploma

AS degree in healthcare/related field

Tools

Electronic medical records (EMR)

Job description

Riverside Oral Surgery is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering exceptional service both over the phone and in person. You will manage registrations, handle billing tasks, schedule appointments, and coordinate with team leads to maintain smooth patient flow.

The ideal candidate has dental administration experience, strong knowledge of EMR systems, and excellent communication skills to support patients and families in a dynamic oral surgery