Patient Care Coordinator

Williams Oral Surgery; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A dental healthcare facility in Columbus, Ohio, is seeking a full-time Patient Care Coordinator. This critical role involves managing clinical and administrative tasks to provide exceptional patient experiences. Responsibilities include greeting patients, handling inquiries, coordinating appointments, and maintaining records while ensuring compliance with healthcare standards. Candidates should have experience in a similar role, possess strong communication skills, and demonstrate empathy in their interactions. This position demands organization and the ability to work in a fast-paced environment.

Qualifications

• Experience as a Patient Care Coordinator or in a similar role in dental practice.
• Strong understanding of medical and dental terminology.
• Ability to handle sensitive information confidentially.

Responsibilities

• Greet and assist patients professionally.
• Schedule and confirm patient appointments.
• Manage patient records ensuring accuracy.
• Coordinate with medical staff to address patient needs.

Skills

Excellent communication skills

Organizational skills

Interpersonal skills

Attention to detail

Problem-solving skills

Tools

Care stream dental software

Job description

Job Posting: Patient Care Coordinator at Williams Oral Surgery

Job Description

Williams Oral Surgery is excited to announce the opening for a full-time Patient Care Coordinator. This is a pivotal role within our facility, designed for a dedicated individual who thrives in a dynamic, patient-focused environment. Working as a Patient Care Coordinator, you will be the front line in providing a stellar patient experience, ensuring efficient and effective patient care through your day-to-day management of clinical and administrative tasks.

This role requires excellent communication skills, a knack for organization, and a deep commitment to patient welfare.

Duties and Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Schedule and confirm patient appointments, surgeries, and follow-ups.
• Manage patient records and documentation, ensuring accuracy and confidentiality.
• Coordinate with medical, nursing, and administrative staff to ensure patient needs are addressed.
• Handle patient inquiries and provide clear, accurate responses or escalate to appropriate medical staff.
• Prepare and manage patient invoices, receipts, and insurance claims.
• Facilitate patient preparation for surgeries and consultations.
• Maintain a clean and welcoming front office environment.
• Update and maintain the scheduling system to optimize workflow and resource utilization.
• Provide compassionate support and information to patients and their families.
• Undertake continuous professional development to stay informed on the latest health policies and compliance requirements.
• Ensure compliance with healthcare regulations and safety standards.
• Participate in regular staff meetings to share best practices and improve services.
• Handle emergency situations with calmness and professionalism.
• Must be willing to travel between two offices.

Requirements

• Proven experience as a Patient Care Coordinator or similar role in a busy oral surgery or dental practice preferred.
• Strong understanding of medical and dental terminology.
• Excellent organizational and multi-tasking skills.
• Superior communication and interpersonal skills.
• Demonstrated ability to handle sensitive information confidentially.
• Care stream dental software knowledge preferred
• Capability to work under pressure in a fast-paced environment.
• Commitment to delivering high-quality support to both patients and staff.
• Empathetic and compassionate demeanor.
• Attention to detail and problem-solving skills.