Patient Care Coordinator - Care & Scheduling Leader

Platinum Home Health Services; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Health insurance

Dental & Vision

Telehealth access

401(k) with match

Clinical leadership

Growth opportunities

Collaborative culture

Patient care focus

Financial growth

Job summary

Platinum Home Health Services in Cleveland, OH is seeking a Patient Care Coordinator on the West Side to serve as the central contact among referral sources, patients, families, physicians, and clinical staff. This role coordinates the patient journey from referral through admission, ensuring timely communication, accurate documentation, insurance verification, and seamless scheduling.

You’ll work in a fast-paced team that values exceptional patient care, HIPAA compliance, and a welcoming

Qualifications

• High school diploma or equivalent preferred.
• One to two years of healthcare intake, scheduling, care coordination, or administrative experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint).
• Comfortable learning electronic medical record (EMR) systems.
• Ability to prioritize competing responsibilities while maintaining attention to detail.
• Passion for helping others and supporting exceptional patient care.

Responsibilities

• Receive and process referrals from hospitals, physicians, facilities, and community partners.
• Verify patient demographics, insurance coverage, authorizations, physician orders, and required documentation.
• Coordinate Start of Care visits within required time frames.
• Communicate with patients and families regarding services, scheduling, and expectations.
• Collaborate with nurses, therapists, scheduling, billing, physicians, and referral sources to ensure seamless care coordination.
• Maintain accurate documentation within the electronic medical record (EMR).
• Monitor referral progress and proactively resolve barriers to timely admission.
• Assist with scheduling adjustments and coordination across clinical disciplines.
• Maintain compliance with HIPAA, Medicare, Medicaid, and agency policies.
• Provide exceptional customer service while creating a welcoming experience for every patient and referral source.

Skills

Healthcare intake

Scheduling experience

Communication skills

Multitasking

EMR familiarity

MS Office proficiency

Education

High school diploma or equivalent

1-2 years healthcare admin experience

Tools

EMR systems

Microsoft Office

Job description

Platinum Home Health Services in Cleveland, OH is seeking a Patient Care Coordinator on the West Side to serve as the central contact among referral sources, patients, families, physicians, and clinical staff. This role coordinates the patient journey from referral through admission, ensuring timely communication, accurate documentation, insurance verification, and seamless scheduling.

You’ll work in a fast-paced team that values exceptional patient care, HIPAA compliance, and a welcoming