Care Coordinator: Flexible Schedule & Patient Impact

Platinum Home Health Services | Ohio; Cleveland (OH); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Flexible scheduling

Comprehensive Health Insurance

Dental & Vision Insurance

Free Telehealth for all employees

401(k) with Employer Match

Supportive clinical leadership

Opportunities for professional growth

Collaborative team culture

Meaningful one-on-one patient care

Growth – personal and financial

Résumé du poste

Platinum Home Health Services on Cleveland's West Side seeks a Patient Care Coordinator to connect referral sources, patients, families and clinicians, coordinating the patient journey from referral through admission. The role emphasizes timely communication, accurate documentation, insurance verification, and seamless scheduling, with a focus on delivering compassionate, patient-centered care.

A Sunday availability is required, with a weekday of choice to be selected; join a Medicare 5-Star

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years of healthcare intake, scheduling, care coordination, or administrative experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint).
• Comfortable learning electronic medical record (EMR) systems.

Responsabilités

• Receive and process referrals from hospitals, physicians, facilities, and community partners.
• Verify patient demographics, insurance coverage, authorizations, physician orders, and required documentation.
• Coordinate Start of Care visits within required time frames.
• Communicate with patients and families regarding services, scheduling, and expectations.
• Collaborate with nurses, therapists, scheduling, billing, physicians, and referral sources to ensure seamless care coordination.
• Maintain accurate documentation within the electronic medical record (EMR).
• Monitor referral progress and proactively resolve barriers to timely admission.
• Assist with scheduling adjustments and coordination across clinical disciplines.
• Maintain compliance with HIPAA, Medicare, Medicaid, and agency policies.
• Provide exceptional customer service while creating a welcoming experience for every patient and referral source.

Connaissances

Organizational skills

Multitasking

Communication

Customer service

Problem solving

Formation

High school diploma or equivalent

Outils

Microsoft Office

EMR systems

Description du poste

Platinum Home Health Services on Cleveland's West Side seeks a Patient Care Coordinator to connect referral sources, patients, families and clinicians, coordinating the patient journey from referral through admission. The role emphasizes timely communication, accurate documentation, insurance verification, and seamless scheduling, with a focus on delivering compassionate, patient-centered care.

A Sunday availability is required, with a weekday of choice to be selected; join a Medicare 5-Star