Patient Care Coordinator

Virsono Hearing Center, Inc.; Town of Orchard Park (NY); On-site; USD 42,000 - 55,000; Full time

Job summary

Virsono Hearing Center, Inc. is seeking a Patient Care Coordinator to be the first point of contact for patients, providing exceptional service and guiding them through scheduling, billing, and documentation processes. You will support ENT providers and hearing care professionals to ensure smooth patient flow.

The role emphasizes patient-centered communication, accurate record-keeping, and timely coordination of appointments, insurance tasks, and payments within a busy clinical environment.

Qualifications

• Proven customer service or front office experience preferred.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and math aptitude.

Responsibilities

• Interface with patients, scheduling and confirming appointments.
• Room patients and collect balances.
• Maintain patient charts and scan documents.
• Support clinical staff by coordinating providers' schedules.
• Assist with insurance reimbursement documentation and payments.
• Open and close clinic daily and prepare deposits.
• Order clinic inventory and supplies.
• Assist providers during consultations or fittings when needed.

Skills

Exceptional patient service

Interpersonal skills

Organizational skills

Attention to detail

Computer literacy

Education

2 years in medical front office or customer service

Tools

Salesforce

Microsoft Word

Outlook

Excel

PowerPoint

Job description

Description

Virsono Hearing Center, in collaboration with a partnering Ear Nose and Throat is seeking a Patient Care Coordinator with great people skills and a desire to provide world-class patient service to join our team in. The PCC will work on the ground floor providing patients access to a revolutionary new hearing device. The PCC is the first point of patient contact and demonstrates professionalism by using a patient centered approach of building trust, meeting patient needs and recognizing opportunities to exceed patient expectations. The PCC responds to questions regarding the Earlens system and facilitates smooth patient flow and services. They support the clinical staff by scheduling appointments, handling administrative processing and record- keeping. The PCC will support the goals of Virsono Hearing Center by providing exceptional patient service, care, and follow-up.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following (other duties may be assigned as necessary):

RECEPTION/ADMINISTRATIVE/MEDICAL ASSISTING

• Interface with patients, including administering questionnaires, scheduling, and confirming appointments, and rooming patients.
• Provide service and an experience that goes above and beyond patient expectations.
• Collect patient balances.
• Maintain patient charts and scan proper documentation into CounselEar EMR
• Support clinical staff, including the ENT physician and Hearing Care Professional by coordinating providers' schedules and ensuring the smooth and efficient flow of patient care.
• Checking patients in and out.
• Preparation of documents to assist patients with insurance reimbursement claims.
• Collect and record payments while tracking revenue and completing daily accounting activities.
• Daily opening and closing of the clinic.
• Preparing bank deposits.
• Balancing daily and monthly accounts and data reporting.
• Calling patients to get updates and schedule appointments.
• Administrative tasks, such as typing, filing, inventory management, shipping products and verifying the status of and checking in hearing aids and repairs.
• Support the clinical team members by?ordering devices, mailing impressions, ordering supplies, rooming patients, and organizing medical charts.
• Perform other duties as assigned.
• Assisting the providers during any consultations or fitting appointments when needed.
• Order clinic inventory and supplies.

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.? The requirements listed below are representative of the knowledge, skill, and/or ability required.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The drive to help individuals with hearing impairment and interest in making a difference with a unique, new technology.
• Exceptional patient service skills—the willingness to let patients understand that you acknowledge what they are going through and a desire to make their experience the best they’ve ever had by going above and beyond their expectations.
• Computer literate, with some proficiency with Microsoft Word, Outlook, Excel, and Power Point.
• The ability to interact professionally at all times with patients, physicians, hearing care professionals , and other team members.
• Strong interpersonal skills, organizational skills and attention to detail.
• Experience with Salesforce is a plus
• Experience in the medical field is preferred

EDUCATION AND EXPERIENCE:

• Proficiency in Spanish language a plus.
• 2 years customer service or front office experience preferred.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Ability to handle a busy office with interruptions, calls, and walk-ins while directing the flow of the office with efficiency and professionalism.
• Demonstrated experience with following clinical protocols
• 2 years in the medical field is preferred