Lead Patient Care Coordinator

Virsono Hearing Centers; Neptune City (NJ); Presencial; USD 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Dental insurance

Employee discount

Employee stock purchase plan

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid sick time

Paid time off

Pet insurance

Retirement plan

Vision insurance

Descripción de la vacante

Virsono Hearing Centers in New Jersey seeks a Lead Patient Care Coordinator to drive clinic operations, patient experience, and coordination with licensed audiologists. You will manage schedules, assist in audiology testing, and support tele-audiology workflows while upholding infection control and privacy standards.

The role emphasizes proactive self-starting leadership, strong communication in a multicultural setting, and collaboration with the Site Manager to ensure smooth daily operations

Formación

• Minimum 2 years’ experience in a busy medical clinic or business setting.
• Proficiency with EMR software such as Counsel Ear is highly desirable.

Responsabilidades

• Open and close the clinic each day, ensuring equipment is ready for patient care.
• Manage patient schedules and walk-ins with efficiency.
• Enforce infection control protocols to protect patients and staff.
• Serve as first point of contact, delivering excellent service in person and by phone.
• Ensure HIPAA compliance and adherence to Covid policy.
• Lead outreach and education initiatives to build relationships with physicians and the community.
• Oversee office supplies and assist patients with third-party financing when needed.
• Prepare reports and actively participate in team meetings and daily huddles.
• Work autonomously with initiative and strong organization.

Conocimientos

Communication

Multitasking

HIPAA compliance

EMR proficiency

Herramientas

Counsel Ear

Descripción del empleo

Description

Are you ready to embark on a dynamic career journey that blends cutting-edge technology with compassionate patient care? Join our team as a Lead Patient Care Coordinator and be at the forefront of revolutionizing how we serve our community. As the Lead Patient Care Coordinator (PCC), you'll be at the heart of our operations, reporting to the Site Manager and collaborating closely with our licensed audiologists. Your role is pivotal in ensuring the seamless flow of our clinics, from managing patient schedules in our state-of-the-art EMR system to overseeing audiological tests and assisting in tele-audiology functions. This is your opportunity to make a tangible difference in the lives of our patients every day

• Spearhead the opening and closing of the clinic each workday, ensuring all equipment is primed and ready for patient care.
• Skillfully manage patient schedules and handle walk-ins with finesse, troubleshooting any difficulties that arise.
• Champion infection control protocols at your site, prioritizing the health and safety of both patients and staff.
• Serve as the first point of contact for patients, delivering exceptional service and support both in-person and over the phone.
• Lead the charge in maintaining compliance with HIPAA regulations and upholding our clinic's Covid Policy.
• Dive into grassroots marketing activities and community education initiatives, fostering valuable relationships with physicians and the community at large.
• Take ownership of office supply inventory and assist patients with third-party financing options as needed.
• Prepare insightful reports and participate actively in team meetings and daily huddles, driving our collective success forward.
• A self-starter with a knack for taking initiative and working autonomously.
• Exceptional communication skills, with the ability to thrive in a multicultural environment.
• Proven problem-solving abilities and a knack for multitasking amidst interruptions.
• A compassionate demeanor and a commitment to delivering top-notch patient care.
• Driven by both personal and team goals, with a keen eye for detail and organization.
• A positive attitude and a "can-do" spirit that inspires those around you.
• An unwavering commitment to ethical conduct in all professional dealings.

Requirements

A minimum of 2 years' experience in a bustling medical clinic or business setting.

Proficiency with EMR software, such as Counsel Ear, is highly desirable.

Are you ready to embark on an exciting career journey where your talents are recognized, and your impact is felt every day? Join us in shaping the future of audiology care.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Employee stock purchase plan
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Pet insurance
• Retirement plan
• Vision insurance

Language

• English (Required)