Treatment Tech & Patient Care Coordinator

Virsono Hearing Center; San Diego (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Virsono Hearing Center in San Diego, CA, seeks a Treatment Tech & Patient Care Coordinator to support audiologists and ENT providers by preparing treatment rooms, assisting with hearing evaluations, and managing equipment.

You will check in patients, collect information, coordinate appointments, and help with follow-up care, while educating patients about hearing care and facilitating virtual or concierge appointments as needed.

Qualifications

• Greeting and checking in patients in a fast-paced clinic.
• Managing patient flow and appointment scheduling.
• Accurate documentation in clinical systems.
• Ability to work with electronic health records and clinical software.
• Clear verbal and written communication with patients and teams.
• Professionalism, confidentiality, and patient-centered care.

Responsibilities

• Prepare treatment rooms and assist with hearing evaluations.
• Coordinate appointments and follow-up care.
• Educate patients about hearing care and care options.
• Support virtual and concierge appointments as needed.
• Collaborate with audiologists and ENT staff to ensure smooth operations.

Skills

Patient care

Appointment scheduling

Communication skills

Attention to detail

Teamwork

Medical terminology

Education

High school diploma or equivalent

Medical/audiology assistant certification

Tools

Electronic Health Records

Clinical software

Medical devices

Job description

Company Description

Virsono Hearing Center is an embedded audiology partner for ear, nose, and throat (ENT) practices, managing hearing centers end-to-end, including staffing, technology, inventory, and patient experience. Rather than simply selling services, Virsono aligns with partner practices by sharing in outcomes and results. Its hybrid delivery model—combining in-person, virtual, and concierge care—supports profitable growth while reducing overhead and creating integrated services that feel like a seamless part of each practice. Virsono currently supports ENT practices across 35 locations nationwide and continues to expand, offering tailored experiences for both practices and patients.

Role Description

The Treatment Tech & Patient Care Coordinator is a full-time, on-site role based in San Diego, CA. This position supports audiologists and ENT providers by preparing treatment rooms, assisting with hearing evaluations, managing equipment, and ensuring accurate documentation in clinical systems. Day-to-day responsibilities include greeting and checking in patients, collecting and updating patient information, coordinating appointments, and supporting follow-up care and scheduling. The role also involves providing patient education about hearing care, facilitating virtual and concierge appointments as needed, and collaborating with the broader care team to maintain a smooth, patient-centered experience. The coordinator is expected to uphold high standards of professionalism, maintain confidentiality, and contribute to continuous improvement of clinic workflows.

Qualifications

• Patient care and clinic support skills, including assisting with basic audiology procedures, preparing treatment rooms, and ensuring a welcoming, empathetic experience for patients.
• Administrative and coordination abilities, such as appointment scheduling, record keeping, and managing patient flow in a fast-paced clinical environment.
• Communication and interpersonal skills to interact effectively with patients, families, and clinical teams, including clear verbal and written communication.
• Technical proficiency with clinical software, electronic health records, and basic medical devices, with the ability to learn new tools and workflows quickly.
• Strong attention to detail, reliability, and organizational skills to follow protocols, maintain accurate documentation, and manage multiple tasks safely.
• Ability to work collaboratively with audiologists, ENT providers, and support staff, demonstrating professionalism, respect, and a team-oriented mindset.
• Prior experience in a medical, audiology, or patient-facing healthcare setting is preferred; experience in ENT or hearing care is a plus.
• High school diploma or equivalent required; additional training or certification as a medical assistant, audiology assistant, or related field is beneficial.