Patient Care Coordinator

GN Group; Madison (MS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Group health insurance

401(k)

Paid training

Mon–Fri 8–5 schedule

Most weekends off

Job summary

Beltone is opening a new hearing care clinic in Madison, MS, and seeks a motivated Patient Care Coordinator. You’ll be the first impression for patients, manage appointment flow, and support the clinical team to deliver excellent patient experiences.

This full-time role operates Monday–Friday, 8–5, with most weekends off; no nights. You’ll be the heartbeat of the clinic, coordinating visits, handling paperwork, and helping grow referrals while providing supportive care to patients of all ages.

Qualifications

• Customer service or healthcare front-office experience preferred.
• Excellent communication and phone skills.
• Organized, dependable, and detail-oriented.
• Comfortable working with older adults.
• Professional, positive attitude.
• Coachable and team-oriented.
• High School Diploma or GED required.

Responsibilities

• Greet patients and create a warm, professional experience.
• Schedule hearing evaluations, fittings, and follow-ups.
• Answer phones and convert inquiries into booked appointments.
• Confirm appointments and reduce no-shows.
• Handle patient intake paperwork and basic administrative tasks.
• Support providers with patient flow and coordination.
• Make follow-up calls to undecided or inactive patients.
• Help grow referrals and community awareness.

Skills

Customer service

Front-office healthcare

Communication skills

Phone skills

Organized

Detail oriented

Older adults

Teamwork

Education

High school diploma

Job description

## Patient Care CoordinatorApplylocations: MS, Madisontime type: Full timeposted on: Posted Yesterdayjob requisition id: R29850**Patient Care Coordinator – Hearing Care Clinic****Full-Time | Monday–Friday | No Nights | Most Weekends Off**We are opening a new Beltone hearing care clinic in Madison and are looking for a motivated, organized, and people-focused Patient Care Coordinator to help launch and grow our practice.Beltone has been recognized by Forbes as one of America’s Best Midsize Employers in 2025 — and we’re excited to bring that award-winning culture to Madison.This role is the heartbeat of our clinic. You’ll be the first impression for our patients and a key driver of appointment flow, follow-ups, and overall patient experience.If you love helping people, staying organized, and being part of a growing healthcare team — this could be a great fit.**What You’ll Do*** Greet patients and create a warm, professional experience* Schedule hearing evaluations, fittings, and follow-ups* Answer phones and convert inquiries into booked appointments* Confirm appointments and reduce no-shows* Handle patient intake paperwork and basic administrative tasks* Support providers with patient flow and coordination* Make follow-up calls to undecided or inactive patients* Help grow referrals and community awarenessYou won’t be selling hearing aids — but your work directly supports clinic success.**Compensation & Benefits*** Competitive hourly pay based on experience* Group health insurance* 401(k)* Monday–Friday schedule (8–5)* Most weekends and holidays off* Paid training* Supportive team environment* Opportunity to grow with a new clinic**What We’re Looking For*** Customer service or healthcare front-office experience preferred* Excellent communication and phone skills* Organized, dependable, and detail-oriented* Comfortable working with older adults* Professional, positive attitude* Coachable and team-oriented* High School Diploma or GED required* Must be 21 years of age or older**Why Join Us?**At Beltone, we help people reconnect with life through better hearing. You’ll be part of a respected national brand recognized by Forbes, while helping build a brand-new local clinic from the ground up.If you enjoy helping others, staying busy, and being part of something growing — we’d love to meet you.