Patient Care Coordinator

RSS Insurance; Raleigh (NC); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Urban Ministries of Wake County – Open Door Clinic in Raleigh, NC seeks a Bilingual Patient Care Coordinator to bridge care gaps and keep patients connected to services. This full‑time, hybrid role emphasizes care coordination, medical records handling, and efficient navigation of the health system for English/Spanish‑speaking patients.

You’ll lead referrals to specialty care, manage HIPAA‑compliant records in Athena EHR, track lab orders, and support front‑office operations during busy periods

Qualifications

• High School Diploma or equivalent required.
• Background in healthcare, care coordination, patient navigation, or medical records preferred.
• Experience with Electronic Health Records; Athena experience is a plus.
• Bilingual English/Spanish required.

Responsibilities

• Care Coordination & Patient Navigation: lead referral workflows for specialty care, assist scheduling, track queues.
• Medical Records & Health Information: manage HIPAA requests and prepare records in Athena EHR.
• Lab & Diagnostic Coordination: track and schedule lab/diagnostic orders.
• Operational Cross-Coverage: support front-office workflows during high-volume periods.
• Mentorship & Workflow Growth: train interns/volunteers and contribute to quality improvement.

Skills

Bilingual (English/Spanish)

HIPAA knowledge

Strong organizational skills

Care coordination

Patient navigation

Education

High School Diploma or equivalent

Preferred degree in Healthcare Admin/Public Health/Social Work

Tools

Athena EHR

Job description

Bilingual Patient Care Coordinator

Urban Ministries of Wake County – Open Door Clinic

Raleigh, NC | Full-Time

Salary: $19-21.00 per hour, based on directly related experience

Recruitment managed by Jones Advisors on behalf of Urban Ministries of Wake County

Are you passionate about breaking down barriers to care, keeping health systems connected, and making a real difference in patients' lives? We’re looking for an organized, compassionate Patient Care Coordinator to join our team.

In this role, you’ll be the champion of care continuity—connecting patients to specialty care, managing vital medical records, tracking lab results, and ensuring no patient falls through the cracks.

Why You’ll Love This Role

• Real Impact: You’ll directly reduce healthcare barriers (transportation, language, financial) and help patients get the care they need beyond the clinic walls.
• Dynamic, Multi-Faceted Work: From referral management to front-office collaboration, no two days are the same.
• Hybrid Flexibility: Enjoy a hybrid schedule combining hands‑on onsite teamwork with remote days for focused administrative tasks.

What You’ll Do

• Care Coordination & Patient Navigation (40%): Lead referral workflows for specialty care, assist patients with outside scheduling, track work queues, and collaborate with providers, pharmacy staff, and community partners.
• Medical Records & Health Information (25%): Serve as our primary lead for incoming/outgoing records, HIPAA‑compliant Release of Information requests, and record prepping in Athena EHR.
• Lab & Diagnostic Coordination (15%): Track, schedule, route, and follow up on lab and diagnostic orders to keep care moving forward.
• Operational Cross-Coverage (10%): Support front-office workflows (scheduling, registration, eligibility) during high-volume periods or team absences.
• Mentorship & Workflow Growth (10%): Help train interns and volunteers, refine clinic operating procedures, and participate in quality improvement projects.

What We’re Looking For

• Education: High School Diploma or equivalent required (Degree in Healthcare Admin, Public Health, Social Work, or related field preferred).
• Experience: Background in healthcare, care coordination, patient navigation, or medical records strongly preferred.
• Tech-Savvy: Experience with Electronic Health Records required (Athena experience is a big plus!).
• Skills: Strong organizational skills, HIPAA knowledge, multi‑tasking ability, and top‑notch communication skills.
• Heart for Service: A commitment to working with diverse populations and advocating for patient needs.
• Bilingual skills (English/Spanish)

Work Schedule & Location

• Status: Full‑Time
• Format: Hybrid (Regular onsite presence for clinic operations, with remote flexibility for administrative, tracking, and follow‑up tasks as approved by the Clinic Manager).

Ready to be the bridge that connects our patients to better health?

Urban Ministries of Wake County is an Equal Opportunity Employer.