Bilingual Patient Care Coordinator

Jones Insurance Agency, Inc.; Raleigh (NC); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Hybrid work flexibility

Job summary

Urban Ministries of Wake County – Open Door Clinic in Raleigh, NC is seeking a Bilingual Patient Care Coordinator. The role focuses on care continuity, coordinating referrals, managing medical records and lab results, and ensuring patients don’t fall through the cracks.

This is a full-time hybrid position that supports both onsite clinic operations and administrative tasks remotely. The ideal candidate will have a high school diploma (degree in healthcare admin or related field preferred),

Qualifications

• Education and experience in healthcare/care coordination preferred.
• HIPAA knowledge and strong communication required.
• Experience with EHR systems (Athena a plus).

Responsibilities

• Lead referral workflows for specialty care and assist patients with scheduling.
• Manage incoming/outgoing medical records and release requests.
• Track lab and diagnostic orders and ensure timely follow-up.
• Support front-office workflows during high-volume periods.
• Train interns and volunteers and participate in quality improvement.

Skills

Organizational skills

HIPAA knowledge

Multitasking

Communication skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

Degree in Healthcare Admin, Public Health, Social Work, or related field

Tools

Athena EHR

Job description

Bilingual Patient Care Coordinator

Urban Ministries of Wake County – Open Door Clinic

Raleigh, NC | Full-Time

Salary: $19-21.00 per hour, based on directly related experience

Recruitment managed by Jones Advisors on behalf of Urban Ministries of Wake County

Are you passionate about breaking down barriers to care, keeping health systems connected, and making a real difference in patients' lives? We’re looking for an organized, compassionate Patient Care Coordinator to join our team.

In this role, you’ll be the champion of care continuity—connecting patients to specialty care, managing vital medical records, tracking lab results, and ensuring no patient falls through the cracks.

Why You’ll Love This Role

• Real Impact: You’ll directly reduce healthcare barriers (transportation, language, financial) and help patients get the care they need beyond the clinic walls.
• Dynamic, Multi-Faceted Work: From referral management to front-office collaboration, no two days are the same.
• Hybrid Flexibility: Enjoy a hybrid schedule combining hands-on onsite teamwork with remote days for focused administrative tasks.

What You’ll Do

• Care Coordination & Patient Navigation (40%): Lead referral workflows for specialty care, assist patients with outside scheduling, track work queues, and collaborate with providers, pharmacy staff, and community partners.
• Medical Records & Health Information (25%): Serve as our primary lead for incoming/outgoing records, HIPAA-compliant Release of Information requests, and record prepping in Athena EHR.
• Lab & Diagnostic Coordination (15%): Track, schedule, route, and follow up on lab and diagnostic orders to keep care moving forward.
• Operational Cross-Coverage (10%): Support front-office workflows (scheduling, registration, eligibility) during high-volume periods or team absences.
• Mentorship & Workflow Growth (10%): Help train interns and volunteers, refine clinic operating procedures, and participate in quality improvement projects.

What We’re Looking For

• Education: High School Diploma or equivalent required (Degree in Healthcare Admin, Public Health, Social Work, or related field preferred).
• Experience: Background in healthcare, care coordination, patient navigation, or medical records strongly preferred.
• Tech-Savvy: Experience with Electronic Health Records required (Athena experience is a big plus!).
• Skills: Strong organizational skills, HIPAA knowledge, multi-tasking ability, and top-notch communication skills.
• Heart for Service: A commitment to working with diverse populations and advocating for patient needs.
• Bilingual skills (English/Spanish)

Work Schedule & Location

• Status: Full-Time
• Format: Hybrid (Regular onsite presence for clinic operations, with remote flexibility for administrative, tracking, and follow-up tasks as approved by the Clinic Manager).

Ready to be the bridge that connects our patients to better health?

Apply today!

Urban Ministries of Wake County is an Equal Opportunity Employer.