Patient Care Coordinator

McCreary Dentistry; Pensacola (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Employee discount

Health insurance

Paid sick time

Paid time off

Uniform allowance

Vision insurance

Job summary

McCreary Dentistry in Pensacola, FL seeks an experienced Patient Care Coordinator to support our fast-paced, high-tech practice. You will greet patients, collect forms, verify benefits in Dentrix, and schedule appointments while coordinating with the back office for smooth patient flow.

The role requires excellent communication, strong computer skills and a team-oriented mindset. Hours are Mon–Wed 8 AM–5 PM, Thu 7 AM–3 PM, Fri 8 AM–12 PM; in-person work with a competitive hourly rate and bonus

Qualifications

• Experience in dental offices preferred and insurance verification knowledge required.
• Strong communication and customer service skills.
• Proficient with basic office software and computers.

Responsibilities

• Greet patients and provide iPads for new patient forms.
• Handle patient requests promptly and manage reception tasks.
• Call patients to confirm appointments and fill openings.
• Update and maintain patient records and health information.
• Verify insurance benefits and enter benefits in Dentrix.
• Answer calls and schedule appointments from new and existing patients.
• Back up Treatment Coordinator and present treatment plans as needed.
• Coordinate with the back office to schedule next steps.
• Process patient payments and post charges.
• Learn and operate new office technologies as they are introduced.

Skills

Dental terminology

Team player

Multitasking

Communication

Customer service

Computer skills

Insurance verification

Tools

Dentrix

Job description

Job description:

General dentistry practice seeking an experienced and dependable Patient Care Coordinator to join our team. Our office is fast-paced and high-tech, so you must be willing to work hard and have excellent communication and computer skills to succeed in this position. We are highly committed to working as a team and maintaining a positive work environment.

Responsibilities will include:

• Welcome patients; provide them with iPads to complete new patient forms and health history updates.
• Handle patient’s requests quickly - return phone calls, monitor patient’s time spent in the reception room, and respond to electronic appointment requests.
• Call patients to confirm appointments and fill schedule as openings become available.
• Keep all patient records current - update phone numbers, addresses, medications and health history updates.
• Verify insurance benefits and input breakdown of benefits in Dentrix.
• Answer phone calls from existing and new patients; gather information and schedule appointments.
• Serve as a back-up to Treatment Coordinator and present treatment plans to patients as needed.
• Communicate with back office to verify appropriate next steps are scheduled and all patients leave with an appointment.
• Check out patients; collect patient’s portion and post payment in patient’s account.
• Learn to operate new office technologies as they are developed and implemented.

Qualifications

• Candidates must be familiar with dental terminology, dental records, and insurance verification procedures.
• Team players with the ability to multitask who have strong communication, computer and customer service skills desired.
• Minimum of one year of office experience; preferred two years of experience.
• Dentrix experience preferred.

Compensation and Benefits

• We offer a competitive hourly rate and bonus eligibility based on office productivity.

About Us: McCreary Dentistry was established by Dr. James McCreary, Jr. in 2003. The team consists of 10 employees – 2 dental assistants, 4 hygienists, and 4 administrative employees.

We see patients of all ages, and many of them have been patients of the practice for nearly 20 years. We work in an upbeat and patient-friendly office environment and are proud to know our patients by name when they walk in the door.

Our office hours are Monday through Wednesday from 8 AM to 5 PM and Thursday from 7 AM to 3 PM. Our team gathers each day for a morning huddle at 7:50 AM (Mon – Wed) and 6:50 AM (Thurs). The Patient Care Coordinator works half day on Fridays as well.

Patient Care Coordinator Hours: Mon - Wed (8 AM - 5 PM), Thurs (7 AM - 3 PM), Fri (8 AM - 12 PM)

Benefit Conditions:

• Waiting period may apply

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative

Hours per week:

• 30-39

Typical end time:

• 5PM

Typical start time:

• 8AM

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Uniform allowance
• Vision insurance

Application Question(s):

• Why are you interested in working at McCreary Dentistry?
• Do you have experience with insurance verification in the dental field?
• Do you have experience working with Dentrix?

Experience:

• Dental office: 1 year (Required)

Work Location: In person