Patient Care Coordinator

Ivy Fertility; Oregon (WI); Hybrid; USD 23,000 - 34,000; Full time

Job summary

Ivy Fertility is seeking a fully remote Patient Care Coordinator to join our team. This full-time, non-exempt role follows Pacific Time hours, Monday–Friday 9 AM–5:30 PM with occasional weekend coverage, and requires a private HIPAA-compliant remote workspace.

You will triage calls, schedule and coordinate appointments, collect patient data, assist with billing and telemedicine, maintain patient confidentiality, and act as a liaison between physicians and patients in a secure remote environment.

Qualifications

• High school diploma required.
• Minimum 1+ year reception or customer service experience in a similar remote or in-person role.

Responsibilities

• Manage multiple phone lines remotely; triage calls; schedule appointments; take messages; perform new patient intake, follow-up, and reminder calls.
• Register new patients, accurately collect and enter demographic, financial, insurance, and clinical data in a secure remote environment.
• Schedule and coordinate all patient appointments and procedures in eIVF.
• Assist patients remotely with navigating and troubleshooting the Patient Portal and Telemedicine consultations.
• Maintain and coordinate providers’ schedules accurately.
• Act as liaison between physicians, clinical teams, and other practices to facilitate information flow and expedite patient visits.
• Work closely with billing to collect co-pays, appointment payments, and manage account balances.
• Perform clerical duties such as chart preparation, scanning, faxing, and processing outgoing medical records requests.
• Assist team members remotely with communication equipment issues such as voicemail setup and headset configuration.
• Uphold patient confidentiality, demonstrate constructive communication, practice teamwork, and promptly escal…

Skills

Customer service

Remote work

Communication

Organization

HIPAA compliance

Education

High school diploma

Tools

eIVF EMR

Microsoft Office

Telemedicine

Job description

Job Details

Job Location: Remote - Remote, OR 98104

Position Type: Full-Time

Salary Range: $17.00 - $25.00 Hourly

About Us

Pacific Northwest Fertility & IVF Specialists is a state-of-the-art clinic offering a wide range of fertility treatments, from basic care to the most advanced reproductive technologies. We provide compassionate, patient-centered care, supporting individuals and families through every step of their fertility journey.

Job Summary

This Patient Care Coordinator (PCC) position is fully remote, allowing you to work from your own private, HIPAA-compliant workspace free from noise and distractions. The role is full-time, non-exempt, with scheduled hours Monday–Friday from 9 AM to 5:30 PM Pacific Time and occasional weekend coverage. Please note, training schedule may vary.

Essential Functions

• Manage multiple phone lines remotely; triage calls; schedule appointments; take messages; perform new patient intake, follow-up, and reminder calls
• Register new patients, accurately collect and enter demographic, financial, insurance, and clinical data in a secure remote environment
• Schedule and coordinate all patient appointments and procedures in eIVF
• Assist patients remotely with navigating and troubleshooting the Patient Portal and Telemedicine consultations
• Maintain and coordinate providers’ schedules accurately
• Act as liaison between physicians, clinical teams, and other practices to facilitate information flow and expedite patient visits
• Work closely with billing to collect co-pays, appointment payments, and manage account balances
• Perform clerical duties such as chart preparation, scanning, faxing, and processing outgoing medical records requests
• Assist team members remotely with communication equipment issues such as voicemail setup and headset configuration
• Uphold patient confidentiality, demonstrate constructive communication, practice teamwork, and promptly escal…

Education & Experience

• High school diploma required
• Minimum 1+ year reception or customer service experience in a similar remote or in-person role

Preferred Qualifications

• Experience working in fertility, reproductive health, or related healthcare fields
• Familiarity with infertility treatments, terminology, and patient concerns
• Previous use of fertility-focused EMR systems like eIVF or similar platforms
• Ability to communicate complex medical information compassionately and clearly to patients navigating fertility care

Requirements

• High computer literacy, including Microsoft Office proficiency
• Ability to manage a high volume of phone calls and patient interactions professionally in a remote setting
• Strong organizational skills with ability to plan, prioritize, and complete delegated tasks efficiently
• Compassionate, caring approach when interacting with patients and colleagues
• Professional, pleasant demeanor in a fast-paced environment
• Must have a private, quiet, and HIPAA-compliant remote workspace

This position ranges from $17-25 an hour, dependent upon experience and location, along with comprehensive benefits.

PNWF is dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee and patients bring to our workplace.

Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.