Remote Patient Care Coordinator

Ivy Fertility; Oregon (WI); Hybrid; USD 23,000 - 34,000; Full time

Job summary

Ivy Fertility is seeking a fully remote Patient Care Coordinator to join our team. This full-time, non-exempt role follows Pacific Time hours, Monday–Friday 9 AM–5:30 PM with occasional weekend coverage, and requires a private HIPAA-compliant remote workspace.

You will triage calls, schedule and coordinate appointments, collect patient data, assist with billing and telemedicine, maintain patient confidentiality, and act as a liaison between physicians and patients in a secure remote environment.

Qualifications

• High school diploma required.
• Minimum 1+ year reception or customer service experience in a similar remote or in-person role.

Responsibilities

• Manage multiple phone lines remotely; triage calls; schedule appointments; take messages; perform new patient intake, follow-up, and reminder calls.
• Register new patients, accurately collect and enter demographic, financial, insurance, and clinical data in a secure remote environment.
• Schedule and coordinate all patient appointments and procedures in eIVF.
• Assist patients remotely with navigating and troubleshooting the Patient Portal and Telemedicine consultations.
• Maintain and coordinate providers’ schedules accurately.
• Act as liaison between physicians, clinical teams, and other practices to facilitate information flow and expedite patient visits.
• Work closely with billing to collect co-pays, appointment payments, and manage account balances.
• Perform clerical duties such as chart preparation, scanning, faxing, and processing outgoing medical records requests.
• Assist team members remotely with communication equipment issues such as voicemail setup and headset configuration.
• Uphold patient confidentiality, demonstrate constructive communication, practice teamwork, and promptly escal…

Skills

Customer service

Remote work

Communication

Organization

HIPAA compliance

Education

High school diploma

Tools

eIVF EMR

Microsoft Office

Telemedicine

Job description

Ivy Fertility is seeking a fully remote Patient Care Coordinator to join our team. This full-time, non-exempt role follows Pacific Time hours, Monday–Friday 9 AM–5:30 PM with occasional weekend coverage, and requires a private HIPAA-compliant remote workspace.

You will triage calls, schedule and coordinate appointments, collect patient data, assist with billing and telemedicine, maintain patient confidentiality, and act as a liaison between physicians and patients in a secure remote environment.