Patient Service Representative

Pinnacle Fertility; Seattle (WA); On-site; USD 29,000 - 55,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Retirement savings plan

Job summary

Pinnacle Fertility is seeking a Patient Service Representative to provide essential administrative and scheduling support for fertility patients. You will be the first point of contact, ensuring a welcoming experience and coordinating with a multidisciplinary team to deliver outstanding care.

The role is full-time and onsite at Pinnacle Fertility – Washington, primarily in Seattle, with a 7:00 AM – 4:00 PM schedule. Travel between Bellevue, Kirkland, and Everett clinics is required as needed.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office, customer service, or front desk role.
• Strong communication, organizational, and multitasking skills.
• Proficiency with electronic medical records (EMR) and basic computer skills.
• Must be flexible and available to travel to other satellite clinic locations and provide coverage on holidays and weekends as needed.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Floating and traveling between clinic locations in Bellevue, Kirkland, and Everett as needed.
• Assist with additional projects and administrative duties as assigned.

Skills

Communication

Organization

Multitasking

EMR proficiency

Basic computer skills

Travel flexibility

Education

High school diploma

Tools

EMR software

Billing software

Job description

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we offer innovative technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience for families on their path to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Patient Service Representative plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Service Representative, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Services Representative to join our dedicated team at Pinnacle Fertility – Washington primarily in Seattle, WA. This is a full-time, onsite position working Monday through Friday, with a primary schedule of 7:00 AM – 4:00 PM. Shift times may flex based on clinic needs, and participation in a rotating holiday and weekend schedule is required.

Key Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Floating and traveling between clinic locations in Bellevue, Kirkland, and Everett as needed.
• Assist with additional projects and administrative duties as assigned.

Position Requirements

• Education:
• High school diploma or equivalent required.
• Experience:
• 1-2 years of experience in a medical office, customer service, or front desk role.
• Skills:
• Strong communication, organizational, and multitasking skills.
• Proficiency with electronic medical records (EMR) and basic computer skills.
• Flexibility:
• Must be flexible and available to travel to other satellite clinic locations and provide coverage on holidays and weekends as needed.
• Hourly Rate: $21.00 - $40.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we value and celebrate diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

Travel Required

Yes. Must be willing to float and to travel to other satellite clinic locations.