Patient Care Coordinator

Generation Next Fertility, PLLC; New York (NY); On-site; USD 65,000 - 68,000; Full time

Job summary

Generation Next Fertility, PLLC is seeking a Patient Care Coordinator to deliver exceptional patient experiences across the fertility journey. You will coordinate appointments, support physicians and clinical staff, and ensure smooth communication from initial inquiry through completion of care.

The ideal candidate is patient-focused, proactive, and thrives in a fast-paced healthcare setting, with strong organizational and multitasking abilities.

Qualifications

• Strong customer service, patient relations, and communication skills required.
• Excellent verbal and written communication abilities.
• Highly organized with strong attention to detail and problem-solving skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Positive, professional, and team-oriented attitude.
• Experience with electronic medical records and healthcare software preferred.
• Proficiency with Microsoft Office Suite and general office equipment.
• Prior healthcare, fertility, medical office, concierge, hospitality, or patient coordination experience preferred.
• Knowledge of fertility treatment and reproductive healthcare is a plus.

Responsibilities

• Provides exceptional customer service to patients, visitors, and team members.
• Creates a welcoming, supportive, and compassionate environment for patients and their families.
• Answers patient inquiries and serves as a resource throughout the patient journey.
• Optimizes patient satisfaction through proactive communication and follow-up.
• Assists with patient check-in, check-out, scheduling, and medical record coordination.
• Scribes during physician consultations and follow-up appointments, ensuring accurate documentation within the electronic medical record.
• Reviews physician instructions and communicates treatment plans, medication directions, testing requirements, and follow-up recommendations to patients.
• Conducts patient outreach and follow-up throughout IVF, fertility preservation, donor, gestational carrier, and other fertility treatment cycles.
• Sends and responds to patient portal messages, emails, and other patient communications.
• Coordinates treatment milestones and assists patients in completing required steps throughout their care.
• Documents patient interactions and communications accurately and in a timely manner.
• Escalates clinical questions, concerns, or urgent matters to the appropriate provider or clinical team member.
• Collaborates closely with physicians, nurses, care coordinators, financial coordinators, and administrative staff to ensure continuity of care.
• Supports various clinical and administrative workflows as assigned.

Skills

Customer service

Patient relations

Communication

Multitasking

Organizational skills

Team player

Job description

Are you ready for an exciting opportunity? Generation Next Fertility isseekingan energetic, compassionate, detail-oriented, and highly organized individual to join our team as a PatientCare Coordinator.

This role combines exceptional customer service with clinical and administrative support to ensure patients receive a seamless experience throughout their fertility journey. The Patient Experience & Care Coordinator serves as a key point of contact for patients,assistingwith appointment coordination, physician follow-up,communication during treatment cycles, documentation, and overall patient support frominitialinquiry through completion of care.

The ideal candidate is patient-focused, proactive, professional, and able to thrive in a fast-paced healthcare environment.

Job Responsibilities

Patient Experience & Customer Service

• Provides exceptional customer service to all patients, visitors, and team members.
• Creates a welcoming, supportive, and compassionate environment for patients and their families.
• Answers patient inquiries and serves as a resource throughout the patient journey.
• Optimizespatient satisfaction through proactive communication and follow-up.
• Assistsin managing thepatientwaiting experience and communicates updates whenappropriate.
• Anticipates patient needs and helps alleviate patient concerns and anxieties.
• Maintains reception and patient-facing areas in a professional manner.
• Assistswith patient check-in, check-out, scheduling, and medical record coordination.
• Acts as a liaison between patients, physicians, clinical staff, and administrative teams.
• Assistswith answering and routing incoming phone calls.

Clinical & Administrative Coordination

• Scribes during physician consultations and follow-up appointments, ensuringaccuratedocumentation within the electronic medical record.
• Reviews physician instructions and communicates treatment plans, medication directions, testing requirements, and follow-up recommendations to patients.
• Conducts patient outreach and follow-up throughout IVF, fertility preservation, donor, gestational carrier, and other fertility treatment cycles.
• Sends and responds to patient portal messages, emails, and other patient communications.
• Coordinates treatment milestones andassistspatients in completing required steps throughout their care.
• Documents patient interactions and communications accurately andin a timely manner.
• Escalates clinical questions, concerns, or urgent matters to the appropriate provider or clinical team member.
• Collaborates closely with physicians, nurses, care coordinators, financial coordinators, and administrative staff to ensure continuity of care.
• Supports various clinical and administrative workflows as assigned.

On-Call Responsibilities

• Participates in a rotating Sunday on-call schedule, every8 weeks.
• Participates in weeknight on call shifts, every two weeks
• Saturday coverage every other week
• Provides reception and administrative coverage during assigned on-call shifts.
• Assistswith patient communication, appointment-related tasks, and operational support as needed.
• Responds promptlyto assignedadministrative inquiries and patient service requests during on-call coverage.

Additional Responsibilities

• Maintains patient confidentiality and HIPAA compliance at all times.
• Demonstrates professionalism, discretion, and sound judgment when handling sensitive information.
• Participates in departmental meetings, training, and process improvement initiatives.
• Performs other duties as assigned.

Qualifications

• Strong customer service, patient relations, and communication skillsrequired.
• Excellent verbal and written communication abilities.
• Highly organized with strong attention to detail and problem-solving skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Positive, professional, and team-oriented attitude.
• Ability to work independently while collaborating effectively with multidisciplinary teams.
• Experience with electronic medical records and healthcare software preferred.
• Proficiencywith Microsoft Office Suite and general office equipment.
• Prior healthcare, fertility, medical office, concierge, hospitality, or patient coordination experience preferred.
• Knowledge of fertility treatment and reproductive healthcare is a plus.

Physical Requirements

• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Ability to use a computer and telephone for extended periods.
• Ability to occasionally lift and carry office supplies up to 20 pounds.

Work Schedule

This position may require occasional early morning, evening,and weekend coverage, as well as rotating Sunday on-call coverage,based on operational needs.

Because we make a significant investment in training and developing our team members, we strongly prefer candidates who are prepared to commit to the role for a minimum of two years.

Salary Range

$65,000—$68,000 USD