Patient Care Coordinator

Gramercy Surgery Center, Inc.; New York (NY); On-site; USD 38,000 - 50,000; Full time

Job summary

Gramercy Surgery Center, Inc. in Queens, NY is seeking a Patient Care Representative Associate (Medical Receptionist) who provides compassionate customer service and multi-tasking support at the front desk.

The role requires greeting patients, registering them, collecting insurance information, and coordinating with surgeons and staff. The ideal candidate will be a team player with front desk or medical office experience, capable of using EMR systems and Microsoft Office, and able to handle

Qualifications

• Front Desk or other Administrative experience in a medical office required.
• English must be the primary language; Chinese preferred; Spanish or Korean language skills are a plus.

Responsibilities

• Answer multi-line phones and direct callers or handle needs.
• Greet patients on arrival, register them and obtain insurance information.
• Maintain front desk and lobby appearance.
• Greet and assist doctors, residents, vendors, and visitors.
• Process payments from patients for co-pays and uninsured visits.
• Maintain logs related to duties.
• Coordinate with departments to ensure smooth patient flow.
• Learn and use software/technology such as EMR and Microsoft Office.
• Call patients and surgeons to remind them of upcoming procedures.
• Provide patients with support and guidance as needed.
• Cross-train in other departments.

Skills

Customer service

Multitasking

Phone handling

Team player

Microsoft Office

EMR software

Education

Medical office front desk experience

Tools

EMR software

Microsoft Office

Job description

Seeking a Patient Care Representative Associate

Our surgery center is seeking an experienced Patient Care Representative Associate (Medical Receptionist) who is professional and understands the value of compassionate customer service.

The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down and provide personalized service to our surgeons and patients. Applicant must be a team-player. There are a few advancement opportunities for the successful applicant.

Rotating shifts: 6:00 AM - 2:00 PM; 8:00 AM to 4:00 PM; and 10:00 AM to facility closing. Shifts rotate weekly and are scheduled one month in advance.

**Important: This position will be based in our Queens location.

Responsibilities and Duties

Job Description includes, but not limited to the following:

• Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs
• Greet patients upon arrival, register them and obtain insurance information and any other necessary data
• Maintain appearance of front desk area and lobby
• Greet and assist doctors
• Greet and direct residents, vendors and other visitors
• Process payments from patients for co-pays and uninsured visits
• Maintain specific logs related to duties
• Works well with all departments to ensure smooth and efficient flow of patients
• Communicates up, down and across the chain of command
• Basic knowledge of Microsoft Office products
• Ability to learn and use software and technology such as E.M.R.
• Call patients and surgeons to remind them of upcoming procedures
• Provide patients with support and guidance as needed
• Cross-train in other departments

Qualifications and Skills

• Educational/Experience Requirements: Front Desk or other Administrative experience in a medical office required.
• English must be the primary language. Ability to speak Chinese is preferred. Spanish or Korean language skills are also a plus