Patient Service Representative

Evolve Orthopedic Partners; Town of Camillus (NY); On-site; USD 36,000 - 55,000; Full time

Job summary

Evolve Orthopedic Partners is seeking a personable Patient Service Representative to be the first face patients see. In this front desk role, you will greet patients, check them in, verify information, and set a positive tone for their visit.

You will handle appointments, collect co-pays, review benefits, and assist with medical records and billing processes, contributing to a smooth patient experience.

Qualifications

• Minimum two years in a customer service setting, preferably one year receptionist experience in a medical office.
• Knowledge of medical terminology.
• Exceptional customer service skills.
• Experience with an EMR/PM system.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Able to multi-task in a high-volume environment.

Responsibilities

• Greet patients and answer phone.
• Check-in patients and verify appointment and billing information.
• Schedule appointments.
• Collect co-pays and co-insurance.
• New patient intake and registration.
• Review paperwork for completeness and input demographics into the computer system.
• Review benefits with patients and explain missed appointment policy.
• Set up FOTO Intake Survey.
• Check-out patients and schedule follow-up appointments.
• Assist Clinical staff with follow-up FOTO status surveys.
• Assist Central Billing Office with Medical Records Requests.
• Monitor plans of care for certification.

Skills

Customer service

Medical terminology

Written communication

Verbal communication

Interpersonal skills

Attention to detail

Organizational skills

Multi-tasking

Education

High school diploma or GED

Tools

EMR/PM system

Job description

We are looking for a Patient Service Representative to join our team! We're looking for an outgoing, welcoming Patient Service Representative to be the first face our patients see! In this front desk role, you'll greet patients as they arrive, check them in, and help set the tone for a positive experience from the moment they walk through our doors.

Responsibilities

• General reception to include greeting patients and answering phone
• Check-in patients and verify appointment and billing information
• Schedule appointments
• Collect co-pays and co-insurance
• New Patient Intake & Registration
• Review paperwork for completeness
• Input patient demographic information in computer system
• Review benefits with patient
• Review missed appointment policy with patient
• Set-up FOTO Intake Survey
• Check-out patients and schedule follow-up appointments per the clinician’s instructions
• Assist Clinical staff with follow-up FOTO status surveys
• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
• Monitor/Track Plans of Care (POC’s) for Certification
• Log discharged patients in computer system
• Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
• Maintain Active Patient statistics and scheduled appointments
• Log discharged patients in computer system
• Other responsibilities as needed

Qualifications

• High school diploma or GED
• Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office.
• Knowledge of medical terminology
• Exceptional customer service skills required;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;