Patient Services Representative - Doctor's Pavilion

Tandym-Group; New York (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Tandym-Group seeks a Patient Services Representative at Doctor's Pavilion in Brooklyn, NY to support front desk, patient intake, scheduling, and registration in a high-volume ambulatory setting.

The role offers day shift hours, Monday–Friday, 7:30am–3:30pm, with pay of USD20–USD25 per hour. Ideal candidates have clerical or service experience, EMR familiarity, HIPAA knowledge, and experience with registration or scheduling systems to ensure accurate records and a smooth patient experience.

Qualifications

• At least 1 year of clerical or service experience, preferably in a medical environment.
• High school diploma or GED.
• EMR experience.
• Knowledge of medical terminology and HIPAA guidelines.
• Experience with registration, billing, or electronic scheduling systems.

Responsibilities

• Answer telephones professionally and provide courteous assistance to patients and visitors.
• Check in patients, verify forms, and accurately enter registration information into electronic systems.
• Collect demographic, financial, and insurance information and maintain data accuracy.
• Schedule and confirm appointments, coordinate diagnostic tests, and support patient flow in the waiting area.
• Process referrals, prior authorizations, and routine front desk clerical tasks while maintaining confidentiality.

Skills

Bilingual English/Cantonese orMandarin

HIPAA knowledge

Medical terminology

Front desk experience

Education

High school diploma or GED

Tools

EMR system

Microsoft Office

Electronic scheduling software

Billing software

Job description

Patient Services Representative - Doctor's Pavilion (CR/512575) Brooklyn, New York

Salary: USD20 - USD25 per hour

An ambulatory care center is seeking a Patient Services Representative in Brooklyn, NY to support front desk, patient intake, scheduling, and registration functions in a high-volume medical setting. The role is focused on delivering professional customer service, maintaining accurate records, and supporting a smooth patient experience.

About the Opportunity:

• Shift: Day shift
• Schedule: Monday-Friday
• Hours: 7:30am to 3:30pm
• Setting: Ambulatory care center

Responsibilities:

• Answer telephones professionally and provide courteous assistance to patients and visitors.
• Check in patients, verify forms, and accurately enter registration information into electronic systems.
• Collect demographic, financial, and insurance information and maintain data accuracy.
• Schedule and confirm appointments, coordinate diagnostic tests, and support patient flow in the waiting area.
• Process referrals, prior authorizations, and routine front desk clerical tasks while maintaining confidentiality.

Qualifications:

• At least 1 year of clerical or service experience, preferably in a medical environment.
• High school diploma or GED.
• EMR experience.
• Knowledge of medical terminology and HIPAA guidelines.
• Experience with registration, billing, or electronic scheduling systems.

Desired Skills:

• Bilingual (English and Cantonese or Mandarin)
• Experience in a high-volume medical setting.
• Familiarity with Microsoft Office and medical office systems.