Patient Care Representative

West Michigan Surgical Specialists; Wyoming (MI); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

West Michigan Surgical Specialists in Wyoming, MI is seeking a motivated front desk receptionist to handle a multi-line phone system, schedule appointments, and manage patient check-in/out with exceptional service.

Ideal candidates are detail oriented, comfortable in a fast-paced medical office, and possess strong interpersonal skills while maintaining patient confidentiality and accuracy of demographic data and records at all times.

Qualifications

• 1 year medical office experience preferred.
• In-person work in Wyoming, MI.
• Strong interpersonal and communication skills.

Responsibilities

• Answer and route calls using a multi-line phone system.
• Schedule patient appointments and manage doctors calendars.
• Greet patients and visitors, including patient check-in and check-out.
• Verify patient information and demographic data.
• Manage medical records and documentation as needed.
• Handle patient inquiries in person and over the phone.
• Maintain a clean, organized front desk area.
• Support efficient front desk operations and assist office staff.
• Ensure patient confidentiality and HIPAA compliance at all times.

Skills

Phone system handling

Scheduling appointments

Customer service

HIPAA compliance

Multitasking

Tools

Microsoft Office

EMR systems

Job description

Description

Job description

Busy general surgery practice seeks a motivated front desk receptionist. Duties include: answering a multi-line phone system, scheduling appointments, patient check-in and check-out, all while providing excellent customer service.

Candidates must be detail oriented, able to manage a multi-line phone system, comfortable in a fast-paced work environment, and have excellent interpersonal skills.

Duties & Responsibilities

• Answer and route calls using a multi-line phone system
• Schedule patient appointments and manage doctors calendars
• Greet patients and visitors, including patient check-in and check-out
• Verify patient information and demographic data
• Manage medical records and documentation as needed
• Handle patient inquiries both in person and over the phone
• Maintain a clean, organized, and professional front desk area
• Support efficient front desk operations and assist office staff as needed
• Ensure patient confidentiality and HIPAA compliance at all times

Summary

As a Patient Care Representative, you will be essential in providing administrative support and exceptional patient service in a medical office setting. Reporting to the Office Manager, your core responsibilities will include managing medical records, handling patient inquiries, and ensuring efficient front desk operations. Join our team to support our mission of delivering quality healthcare.

Job Type

Full-time

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Requirements

Experience

• Medical Office: 1 year (Preferred)

Ability to Commute

• Wyoming, MI 49509 (Required)

Work Location

In person