Patient Care Coordinator

Back 2 Basics Dentistry; Meadow Lane (TN); On-site; USD 35,000 - 42,000; Full time

Job summary

Back 2 Basics Dentistry in Clarksville, TN seeks a Patient Care Coordinator to ensure a seamless patient experience from greeting to checkout. The role emphasizes clear communication, accurate data entry, scheduling, insurance tasks, and collaboration with the dental team. Requirements include prior dental setting experience (REQUIRED).

Bilingual candidates are preferred. Eaglesoft experience and treatment plan review familiarity are considered a plus, with December 14th, 2026 as a target start

Qualifications

• Previous experience in a dental setting is required.
• Bilingual preferred.
• Treatment plan review experience preferred.
• Eaglesoft experience is a plus.

Responsibilities

• Interact with patients to discuss treatment plans and answer questions with clarity and empathy.
• Assist patients in navigating their experience within the practice.
• Answer phones and manage patient inquiries.
• Schedule appointments and coordinate with the dental team.
• Handle insurance-related tasks and data collection as necessary.
• Accurately posting charges and collecting funds from patients.
• Facilitate smooth communication between patients and the dental team.
• Proactively identify and resolve issues to ensure patient satisfaction.
• Demonstrate knowledge of dental terminology and navigate computer systems to retrieve patient information.

Skills

Communication skills

Problem-solving

Dental terminology

Computer systems

Bilingual

Treatment plan review

Eaglesoft

Tools

Eaglesoft

Job description

About Us:

Back 2 Basics Dentistry has been a cornerstone in the Clarksville community for over 25 years, providing exceptional dental care with a personal touch. We prioritize honesty, respect, communication, and compassion to deliver superlative results for our patients.

Position Type: Full-Time.

• Previous experience in a dental setting is REQUIRED.
• Bilingual Preferred.
• Looking to start on December 14th 2026.
• Treatment plan review experience preferred.

Responsibilities:

• As a Patient Care Coordinator at Back 2 Basics Dentistry, you will play a crucial role in ensuring our patients have a seamless and positive experience throughout their dental care journey.

Your responsibilities will include:

Patient Interaction:

• Discussing treatment plans and addressing patient queries with clarity and empathy.
• Assisting patients in navigating their experience within the practice.

Administrative Tasks:

• Answering phones and managing patient inquiries.
• Scheduling appointments efficiently and coordinating with the dental team.
• Handling insurance-related tasks and other data collection as necessary.
• Accurately posting charges and collecting funds from patients.

Communication and Problem-Solving:

• Utilizing exceptional communication skills to facilitate smooth communication between patients and the dental team.
• Proactively identifying and resolving issues to ensure patient satisfaction.

Dental Terminology and Computer Skills:

• Demonstrating knowledge of dental terminology to effectively communicate with patients and dental professionals.
• Comfortably navigating computer systems to input and retrieve relevant patient information.
• Eaglesoft experience preferred.
• Treatment plan review experience.

Professional Demeanor:

• Maintaining a pleasant smile and demeanor to create a welcoming atmosphere for patients.

Qualifications:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a proactive approach to challenges.
• Proficiency in dental terminology.
• Comfort with computer systems and data management.
• Previous experience in a dental setting is REQUIRED.
• Bilingual Preferred.
• Treatment plan review experience preferred.
• Eaglesoft experience is a plus!

Join our team and be a part of a dental practice that values the well-being of both its patients and staff!