Patient Care Coordinator

Ottobock; Madison Heights (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

DailyPay

401k match up to 3.5%

Company-paid life insurance policy

Generous Paid Time Off

7 Company holidays

Floating holidays

Job summary

Ottobock is seeking an on-site Patient Care Coordinator for our Madison Heights clinic. You will greet patients, manage scheduling and documentation, and help move patients through visits with confidence and independence.

This rotating 4/10 schedule runs Monday through Friday. You will perform front desk duties, verify insurance, obtain medical documentation, communicate with patients and providers, and ensure HIPAA compliance.

Qualifications

• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.

Responsibilities

• Provide front desk administrative support by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform initial insurance verification and assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Skills

Communication

Interpersonal skills

Organizational skills

Analytical skills

Time management

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Select how often (in days) to receive an alert:

Business Unit: Otto Bock Patient Care, LLC

Location: Madison Heights, MI, US, 48071

Contract Type: regular

Scope of employment: full-time

Contact Person:

Contact Information:

Job ID: 8637

Summary Statement

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics and orthotics in Michigan.We are committed to improving the lives of our patients and to day, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.

We are currently looking for an on-site Patient Care Coordinator (PCC) at our Madison Heights, MI clinic. Ou r PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence. This is a rotating 4/10 schedule between Monday and Friday.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform initial insurance verfication and assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous Paid Time Off
• 7 Company holidays
• Floating holidays
• DailyPay
• 100% company-paid short & long-term disability
• 401k match up to 3.5%

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock’s products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock’s mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988.