Patient Care Coordinator

Carolina Smiles, LLC.; Greensboro (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Carolina Smiles, LLC. is seeking a friendly Front Desk Coordinator in Greensboro, NC to be the first point of contact for patients and ensure a smooth, welcoming visit.

Responsibilities include greeting patients, scheduling, handling inquiries about treatment plans and insurance, and supporting administrative tasks. Dental front desk experience is required, with Dentrix experience considered a plus. This role offers a collaborative team environment and growth opportunities.

Qualifications

• Front desk experience in dental/medical setting required.
• Ability to multitask in a fast-paced environment with attention to detail.
• Proficient with practice management systems; training provided.

Responsibilities

• Greet and check in patients with a warm, professional demeanor.
• Manage scheduling for appointments, ensuring efficient use of time slots and patient satisfaction.
• Answer patient inquiries regarding treatment plans, insurance, and payment options.
• Handle patient communications via phone, email, and in person.
• Support administrative tasks, including data entry, patient records management, and appointment reminders.
• Collaborate with clinical and administrative team members to deliver an exceptional patient experience.

Skills

Strong communication

Interpersonal skills

Multitasking

Office software proficiency

Dentrix experience

Bilingual

Tools

Dentrix

Job description

Description

Carolina Smiles is seeking a friendly, organized, and customer-focused individual to join our team as a Front Desk Coordinator. As the first point of contact for our patients, you’ll play a vital role in creating a welcoming atmosphere and ensuring every visit is smooth and positive.

Schedule

• Monday through Friday, 7:30 AM to 5:30 PM (rotating arrival and leaving times), and available ONE Saturday a month from 8:15 AM to 2:30 PM.

Responsibilities

• Greet and check in patients with a warm, professional demeanor.
• Manage scheduling for appointments, ensuring efficient use of time slots and patient satisfaction.
• Answer patient inquiries regarding treatment plans, insurance, and payment options.
• Handle patient communications via phone, email, and in person.
• Support administrative tasks, including data entry, patient records management, and appointment reminders.
• Collaborate with clinical and administrative team members to deliver an exceptional patient experience.

Qualifications

• Previous front desk in a dental / medical setting (required).
• Strong communication and interpersonal skills with a patient-centered approach.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficient in office software and comfortable with practice management systems (training provided).
• A bubbly, positive personality is a must!
• Dentrix experience, a plus!
• Bilingual, a plus!

Why Join Carolina Smiles?

• Be part of a caring team dedicated to creating beautiful smiles and providing top-notch patient care.
• Opportunities for growth and development within the practice.
• A supportive and collaborative work environment focused on teamwork and excellence.