Treatment Coordinator

Lane & Associates Family Dentistry; Erwin (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) Plan

Quarterly bonus

Paid Time Off

Fridays off at 2 PM

Employee Assistance Program

Paid holidays

Volunteer opportunities with SmileSqud

Team events

Job summary

Lane & Associates Family Dentistry in Erwin, NC is seeking a friendly Front Desk professional to deliver a welcoming patient experience, manage a multi-line phone system, schedule appointments, check in/out patients, and present treatment plans. You will verify insurance, collect information in Denticon, process payments, maintain HIPAA-compliant records, and support office operations.

A High School Diploma or GED and 1–2 years in a dental front office are preferred; Fridays off at 2 PM and

Qualifications

• 1–2 years of dental front office or related experience.
• Strong communication, attention to detail, and organizational skills.
• Professional and polished demeanor with strong attention to detail.
• Positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.

Responsibilities

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules.
• Ensure schedules remain productive and filled for doctors and hygienists.
• Collect and update patient information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Verify insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain HIPAA-compliant electronic patient records.
• Keep reception and waiting areas clean, organized, and welcoming.

Skills

Communication

Attention to detail

Organizational skills

Professional demeanor

Positive attitude

Teamwork

Computer proficiency

Education

High School Diploma or GED

Tools

Denticon

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT DESK Full Time Erwin, NC, US

Key Tasks & Responsibilities

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules
• Ensure schedules remain productive and filled for doctors and hygienists.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform additional duties as assigned to support office operations.

What Makes You a Great Fit:

• Minimum of 1-2 years of experience in a dental front office, treatment coordinator, patient coordinator, or similar dental administrative role.
• Strong communication, attention to detail, and organizational skills
• A professional and polished demeanor with strong attention to detail.
• A positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers
• High School Diploma or GED
• Ability to lift up 15- 20 lbs.

Benefits That Make You Smile:

• Competitive pay!
• 401(k) Employer Contribution Plan
• Quarterly Performance Bonus Opportunities!
• Employee Assistance Program!
• Paid Time Off & Paid Holidays!
• Fridays off at 2 PM!
• Volunteer opportunities with our Smile Squad to earn awesome prizes!
• Fun team events, giveaways & social campaigns year-round!
• Birthday and Work Anniversary surprises sent directly from our owners!

As the Official Team Dentist of the Carolina Hurricanes, Durham Bulls, Campbell Camels, & UNC Athletics our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events .