Clinical Care Coordinator (Part-Time)

Emerge Pediatric Therapy; Durham (NC); On-site; USD 19,286 - 30,307; Part time

Job summary

Emerge Pediatric Therapy seeks a Clinic Support Coordinator to help run daily operations for a pediatric therapy clinic. The role involves greeting families, handling check-ins, answering calls, and coordinating schedules to ensure smooth therapy sessions.

Responsibilities include preparing rooms and materials, assisting therapists, maintaining clinic organization, and supporting daily maintenance tasks while upholding HIPAA compliance and safety standards.

Qualifications

• High School diploma or equivalent required.
• Ability to follow HIPAA protocols and protect patient privacy.
• Comfort with coordinating schedules and managing multiple tasks.

Responsibilities

• Open and/or close the clinic as scheduled.
• Answer calls, monitor emails, route messages to team members.
• Greet families and complete client check-in procedures.

Skills

Organization

Communication

Flexibility

Attention to detail

Punctuality

Relationship building

Learning mindset

Goal orientation

Creativity

Teamwork

Child-friendly approach

Efficient problem solving

Attendance

Fast-paced environment

Pediatric care interest

Education

High School diploma or equivalent

Job description

Clinic Support Coordinator

The hours for this role are Monday-Thursday, 1pm - 6pm (or end of day) and Friday, 7:45am - 3pm.

Responsibilities

• Open and/or close the clinic as scheduled
• Answer incoming phone calls, monitor emails, following HIPAA protocols, and route messages to appropriate team members
• Greet families, complete client check-in procedures, and assist clients as needed
• Manage scheduling needs, including rescheduling appointments when necessary
• Support therapy team members by assisting with session preparation, materials, filing, and in-session support when requested
• Prepare rooms, gyms, and materials for individual and group therapy sessions as requested by therapists
• Maintain overall clinic organization, cleanliness, and safety, including resetting therapy spaces after sessions
• Stock treatment rooms and common areas; organize toys, equipment, kitchen, and storage spaces
• Track inventory, monitor expiration dates, and ensure adequate supplies are available
• Complete approved purchasing and shopping for clinic needs, including weekly shopping and submitting group shopping lists
• Sanitize therapy tools, toys, equipment, and surfaces throughout the day in accordance with clinic standards
• Manage daily upkeep tasks such as dishwashing, laundry collection, vacuuming, sweeping, and trash removal
• Refill clinic supplies including paper products, soap, and sanitizer
• Assist with food preparation and clean-up for feeding therapy sessions
• Complete monthly safety checks of clinic equipment and report concerns as needed

Skills and Qualifications

• Positive outlook on life
• Flexible with the ability to adapt quickly to changes
• Organized
• Exhibits responsibility and professionalism
• Good communication skills
• Likes to work with children and their families
• Desire to learn and advance skill set
• Driven to reach goals/targets
• Creative
• Attention to detail
• Ability to start and foster relationships
• Effective and efficient problem solver
• Excellent attendance record and punctuality
• Likes to work in a fast paced environment with others
• Enjoys the pediatric population and their families

Education

• High School diploma or equivalent