Patient Care Coordinator

Optum, Inc.; Town of Islip (NY); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Medical plan options

Dental & Vision

Job summary

UnitedHealth Group in West Islip, NY is seeking a Patient Care Coordinator to join our team. You will greet patients, assist with registration, verify insurance, collect payments and coordinate follow-up care within a fast-paced care setting.

The role supports crossing as a medical assistant and requires 37.5 hours weekly with a varied schedule. UHG offers comprehensive benefits and a path to growth within Optum.

Qualifications

• High School Diploma or GED required.
• 1+ years of computer proficiency with Microsoft Office programs.
• 1+ years experience in a medical office performing scheduling, check-in/out, insurance verification, co-pays, and medical records.
• Ability to work the listed schedule and travel to local offices as needed.

Responsibilities

• Greets patients, family members and guests with a friendly smile.
• Assists patients with sign-in and registration.
• Enters and scans patient demographics and insurance into Epic.
• Verifies insurance eligibility and informs patients of benefits.
• Collects co-pays and patient balances.
• Answers calls and directs messages.
• Cross-train as a medical assistant.
• Coordinate follow-up care and scheduling of referrals and authorizations.
• Support care team to meet financial, clinical and service goals.

Skills

Customer service

Office scheduling

Communication

Teamwork

Education

High School Diploma/GED

Tools

Epic

Microsoft Office

Job description

Optum NY/NJ, is seeking a Patient Care Coordinator to join our team in West Islip, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Huntington Urgent Care, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Patient Care Coordinator to join our team. Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule:

Office is openseven days a week. This role would consist of a 37.5-hour work week, Tuesday 6:50 am to 3:00 pm, Thursday 6:50 pm to 3:00 pm, Fridays 6:50 am to 10:00 pm, and Sundays to 1:50 pm to 10:00pm. Schedule may change due to business needs.

Location:

148 Sunrise Hwy West Islip, NY 11795

Primary Responsibilities:

• Greets patients, family members and guests with a friendly smile
• Assists patients with signing in and completing registration
• Enters and scans patient's demographic and insurance information into Epic
• Verifies insurance eligibility and benefit information; informs patients of insurance benefits
• Collects co-payments and patient balances
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Work cohesively with fellow employees to achieve specific team goals
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Ability to be cross trained as a medical assistant
• Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
• Assists with other tasks as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience of computer proficiency experience with Microsoft office programs
• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Ability to work schedule as listed in the posting
• Ability to travel to other local offices as business requires (Nassau/Suffolk regions)
• Ability to be cross trained as a medical assistant

Preferred Qualifications:

• Knowledge of insurance carriers and managed care plans
• Epic experience
• Bilingual (Spanish and English)

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.