Patient Care Coordinator

AEG Vision; Charlotte (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

AEG Vision in Charlotte, MI is seeking a Patient Care Coordinator to deliver exceptional service at check-in and check-out while guiding patients through the visit process in a fast-paced ophthalmology practice.

You will greet patients, answer calls, collect and verify insurance information, enter data into EMR, and assist with accurate billing and scheduling to ensure smooth patient flow.

Qualifications

• High school diploma or equivalent is required.
• Basic computer literacy with proficiency in EMR systems.
• Strong organizational skills and attention to detail are essential.
• Excellent verbal and written communication; maintain patient confidentiality.

Responsibilities

• Greet patients, customers and vendors as they arrive in a friendly, welcoming manner.
• Answer and respond to telephone inquiries professionally and promptly.
• Schedule appointments and gather patient and insurance information.
• Enter patient demographics into EMR and verify insurance details.
• Communicate insurance information to patients and verify eligibility prior to visits.
• Prepare insurance claims and related documentation for billing; collect and document charges and payments.
• Maintain a clean and organized workspace and support efficient operations.

Skills

Communication skills

Organization

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

Office software

Job description

Job Description

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.

• Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
• Answers and responds to telephone inquiries in a professional and timely manner
• Gathers patients and insurance information
• Verifies and enters patient demographics into EMR ensuring all fields are complete
• Verifies vision and medical insurance information and enters EMR
• Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
• Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
• Prepare insurance claims and run reports to ensure all charges are billed and filed
• Print and prepare forms for patients visit
• Collects and documents all charges, co-pays, and payments into EMR
• Allocates balances to insurance as needed
• Always maintains a clean workspace
• Practices economy in the use of _me, equipment, and supplies
• Performs other duties as needed and as assigned by manager

#14724

Charlotte, Michigan, USA

Full-Time/Part-Time

Full-time

Job Description

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.

• Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
• Answers and responds to telephone inquiries in a professional and timely manner
• Schedules appointments
• Gathers patients and insurance information
• Verifies and enters patient demographics into EMR ensuring all fields are complete
• Verifies vision and medical insurance information and enters EMR
• Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
• Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
• Prepare insurance claims and run reports to ensure all charges are billed and filed
• Print and prepare forms for patients visit
• Collects and documents all charges, co-pays, and payments into EMR
• Allocates balances to insurance as needed
• Always maintains a clean workspace
• Practices economy in the use of _me, equipment, and supplies
• Performs other duties as needed and as assigned by manager

Requirements

• High school diploma or equivalent
• Basic computer literacy
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Must be able to maintain patient and practice confidentiality

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.