Patient Care Coordinator

AEG Vision; Charlotte (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

AEG Vision in Charlotte, MI, is seeking a Patient Care Coordinator to welcome patients and ensure smooth check-in/check-out. You will gather insurance information, verify demographics in the EMR, and communicate insurance details to patients.

This full-time front-desk role requires a high school diploma, basic computer skills, strong organization, and excellent written and verbal communication. You will maintain confidentiality and support patient services with accuracy and courtesy daily.

Qualifications

• High school diploma or equivalent required.
• Proficient in basic computer tasks and EMR systems.
• Excellent verbal and written communication skills.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet and assist patients, vendors, and guests in a friendly manner.
• Answer and respond to phone inquiries professionally and promptly.
• Gather and verify patient and insurance information.
• Enter patient demographics into the EMR accurately.
• Verify insurance information and enter into EMR.
• Explain insurance plans to patients and assist with eligibility checks.
• Prepare insurance claims and run reports for billing.
• Print and prepare forms for patient visits.
• Collect and document charges, co-pays, and payments in EMR.
• Maintain a clean and organized workspace.
• Perform additional duties as assigned by the manager.

Skills

Strong organizational skills

Strong communication

Basic computer literacy

Confidentiality

Education

High school diploma or equivalent

Tools

EMR software

Job description

Job Description

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.

• Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
• Answers and responds to telephone inquiries in a professional and timely manner
• Gathers patients and insurance information
• Verifies and enters patient demographics into EMR ensuring all fields are complete
• Verifies vision and medical insurance information and enters EMR
• Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
• Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
• Prepare insurance claims and run reports to ensure all charges are billed and filed
• Print and prepare forms for patients visit
• Collects and documents all charges, co-pays, and payments into EMR
• Allocates balances to insurance as needed
• Always maintains a clean workspace
• Practices economy in the use of _me, equipment, and supplies
• Performs other duties as needed and as assigned by manager

Charlotte, Michigan, USA

Full-time

Requirements

• High school diploma or equivalent
• Basic computer literacy
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Must be able to maintain patient and practice confidentiality

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.