Patient Care Concierge & Scheduling Specialist

Optum; Waukesha (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health plan options

Dental & Vision/AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus Program

Voluntary Benefits

Job summary

Optum, in partnership with ProHealth Care, is hiring for an on-site customer service role at 725 American Ave, Waukesha, WI. The position greets visitors, handles inquiries, and supports patients with registrations and financial details, ensuring accurate data and courteous service.

The role requires 1+ year of office-based customer service, proficient Microsoft Office skills, and a commitment to privacy and teamwork across Financial Counseling and Scheduling teams.

Qualifications

• High School Diploma/GED.
• 1+ years of customer service experience in an office setting or professional work environment.
• Intermediate level of proficiency with Microsoft Office products.

Responsibilities

• Greets visitors and patients in person.
• Communicates by telephone or video conferencing, upholding excellent customer service.
• Handles confidential information appropriately by protecting and disclosing information to only those authorized.
• Maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians.
• Enters and updates patient demographic and financial information, ensuring patient registration is complete.

Skills

Customer service

Communication

Microsoft Office

Office environment

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum, in partnership with ProHealth Care, is hiring for an on-site customer service role at 725 American Ave, Waukesha, WI. The position greets visitors, handles inquiries, and supports patients with registrations and financial details, ensuring accurate data and courteous service.

The role requires 1+ year of office-based customer service, proficient Microsoft Office skills, and a commitment to privacy and teamwork across Financial Counseling and Scheduling teams.