Patient Care Consultant: Guide Smile Transformations

Aspen Dental; North Carolina; Hybride; USD 57 308 000 - 71 635 000; Plein temps

Avantages offerts par ce poste

Benefits package

Paid time off

Health, dental and vision insurance

401(k) with match

Career development

Team-oriented culture

Free TAG U learning

Résumé du poste

Aspen Dental is seeking a Patient Care Consultant in the United States to guide patients through their smile transformation with empathy and consultative sales skills.

You will be the primary treatment plan advisor, explaining options clearly, building trust, and presenting customized payment plans to meet patients’ financial needs while supporting treatment acceptance and timely follow-ups.

Qualifications

• 2+ years of experience in consultative sales, patient care coordination, or customer service (healthcare or retail sales preferred).
• Excellent communication, interpersonal, and objection-handling skills.
• Ability to simplify clinical recommendations into patient-friendly language.

Responsabilités

• Consult with patients on recommended treatment plans and product offerings, explaining options in clear, compassionate terms as outlined by the clinician.
• Build trust and patient confidence by overcoming objections with empathy, education, and financial clarity.
• Create and present customized payment plans tailored to each patient’s financial needs.
• Act as the patient’s primary point of contact after their initial visit, answering questions and providing ongoing guidance.
• Support treatment acceptance by applying consultative sales techniques that connect patient needs with appropriate solutions.
• Follow up with patients to encourage treatment decisions and ensure timely communication.
• Track and report on KPIs while leveraging CRM tools to document interactions and monitor follow-ups.
• Partner with the dental team to deliver high-quality, patient-first experiences that align with company policies, regulations, and dental board standards.

Connaissances

Consultative sales

Patient care

CRM usage

Communication

Objection handling

Outils

CRM

Description du poste

Aspen Dental is seeking a Patient Care Consultant in the United States to guide patients through their smile transformation with empathy and consultative sales skills.

You will be the primary treatment plan advisor, explaining options clearly, building trust, and presenting customized payment plans to meet patients’ financial needs while supporting treatment acceptance and timely follow-ups.