Patient Care Concierge — Welcoming Front Desk Pro

Park Dental; Maple Grove (MN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision, and orthodont

Paid time off and holidays

401(k) with company match and Roth

Health savings account and flex spend

Life insurance and disability

Pet insurance

ESPP purchase options

Continuing education and professional

Growth opportunities

Doctor-led, patient-centered culture

Job summary

Park Dental in Hermantown is seeking a friendly Patient Care Coordinator to be the first contact for patients, guiding them through their dental journey with warmth and organization. This casual, as-needed role supports a patient-centered office culture and offers opportunities for growth within our Minnesota practice network.

The coordinator will manage check-ins, scheduling, billing questions, and insurance verification, while maintaining accurate records and collaborating with clinicians to

Qualifications

• Dental experience welcome but not required.
• Background in customer service, healthcare, hospitality, retail, administration or similar service industries preferred.
• Casual position with as-needed hours.

Responsibilities

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication
• Answer patient questions regarding appointments, billing, and insurance benefits
• Verify insurance coverage and assist with patient account management
• Accurately enter and maintain patient information and records
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care
• Utilize scheduling and practice management software to support daily operations
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience

Skills

Warm demeanor

Excellent communication

Organizational skills

Multitasking

Customer service

Adaptability

Tech savvy

Data entry

Problem solving

Dental insurance knowledge

Tools

Microsoft Office

Practice management software

Job description

Park Dental in Hermantown is seeking a friendly Patient Care Coordinator to be the first contact for patients, guiding them through their dental journey with warmth and organization. This casual, as-needed role supports a patient-centered office culture and offers opportunities for growth within our Minnesota practice network.

The coordinator will manage check-ins, scheduling, billing questions, and insurance verification, while maintaining accurate records and collaborating with clinicians to