Dental Patient Experience Coordinator

The Dental Specialists; Osseo (MN); On-site; USD 68,770,000 - 77,794,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Health savings account

Life insurance

Paid time off

Employee stock purchase plan

Job summary

The Dental Specialists Maple Grove Prosthodontics is actively seeking a friendly, organized Patient Care Coordinator to be the first point of contact for patients, ensuring a welcoming experience and guiding them through their specialty dental journey.

You will support appointment scheduling, confirmations, billing inquiries, and insurance benefits while collaborating with doctors and the team to deliver exceptional patient care across Minnesota and western Wisconsin.

Qualifications

• Warm, friendly and professional demeanor.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Proven ability to provide outstanding customer service.
• Able to multitask and manage schedules effectively.
• Comfort with learning new software and systems.

Responsibilities

• Create a welcoming experience for patients from check-in to departure.
• Coordinate and manage patient schedules, confirmations and follow-ups.
• Answer questions about appointments, billing and insurance benefits.
• Verify insurance coverage and manage patient accounts.
• Enter and maintain patient information accurately.
• Collaborate with doctors and staff to ensure smooth operations.
• Use scheduling software to support daily activities.
• Help resolve patient concerns to maintain a positive experience.

Skills

Warm, friendly demeanor

Excellent communication

Organizational skills

Customer service

Multitasking

Tech/software proficiency

Team collaboration

Professionalism

Job description

The Dental Specialists Maple Grove Prosthodontics is actively seeking a friendly, organized Patient Care Coordinator to be the first point of contact for patients, ensuring a welcoming experience and guiding them through their specialty dental journey.

You will support appointment scheduling, confirmations, billing inquiries, and insurance benefits while collaborating with doctors and the team to deliver exceptional patient care across Minnesota and western Wisconsin.