Patient Care Navigator

blinkhealth; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Part time

Job summary

Blink Health in Pittsburgh is seeking a patient-focused customer support specialist to handle inbound calls from patients, doctors and insurers, provide accurate information about pharma programs, and triage to the right teams when needed.

You will document interactions, use the knowledge base, protect privacy, and stay updated on product changes. A high school diploma is required, and healthcare experience is preferred; the schedule offers on-site part-time shifts with flexible hours.

Qualifications

• High school diploma or GED required; Bachelor's degree strongly preferred.
• Customer service or inbound call center experience required.
• Healthcare, pharmacy or other relevant industry experience strongly preferred.
• Strong verbal and written communication skills.
• Sound technical skills, analytical ability, good judgment, and strong operational focus.
• A passion for providing top-notch patient care.
• Ability to work with peers in a team effort and cross-functional collaboration.
• Strong technical aptitude and ability to learn complex new software.
• #blinkindeed

Responsibilities

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers.
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required.
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures.
• Utilize Knowledge Base materials as a foundation for resolving inquiries.
• Maintain confidentiality of patient and proprietary information.
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches.
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes.

Skills

Customer service

Verbal communication

Written communication

Healthcare knowledge

Education

High school diploma or GED

Bachelor's degree strongly preferred

Job description

Blink Health in Pittsburgh is seeking a patient-focused customer support specialist to handle inbound calls from patients, doctors and insurers, provide accurate information about pharma programs, and triage to the right teams when needed.

You will document interactions, use the knowledge base, protect privacy, and stay updated on product changes. A high school diploma is required, and healthcare experience is preferred; the schedule offers on-site part-time shifts with flexible hours.