Patient Experience Specialist - Onsite Call Center

Blink Health LLc; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k)

Life & Disability Insurance

Commuter Benefits

Vacation

Job summary

Blink Health in Pittsburgh, PA is seeking a Patient Support/Call Center Specialist to guide patients through enrollment, resolve barriers related to insurance or affordability, and provide multi-channel support across phone, email, and chat.

In this on-site role, you will work in a fast-paced environment, collaborating with care teams to ensure timely prescription fulfillment, verify insurance, coordinate benefits, and assist patients with financial programs.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
• Customer service experience in retail, call center, or other customer-facing environments is a plus
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Responsibilities

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources
• Accurately document all interactions and key insights to ensure a seamless patient experience
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction
• Identify trends or gaps in the patient experience and share feedback to improve processes and products
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
• Continuously learn and adapt to new products, workflows, and program updates

Skills

Communication skills

Problem solving

Multi-tasking

Curious & adaptable

Ownership & accountability

Team collaboration

Customer service experience

Education

High school diploma

GED

Associate or Bachelor’s degree a plus

Job description

Blink Health in Pittsburgh, PA is seeking a Patient Support/Call Center Specialist to guide patients through enrollment, resolve barriers related to insurance or affordability, and provide multi-channel support across phone, email, and chat.

In this on-site role, you will work in a fast-paced environment, collaborating with care teams to ensure timely prescription fulfillment, verify insurance, coordinate benefits, and assist patients with financial programs.