Part Time Associate Patient Care Coordinator

Optum; Town of Hartland (WI); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Sign-on bonus

Job summary

Optum is hiring a Part Time Associate Patient Care Coordinator in Wisconsin to support patient reception, scheduling, and insurance verification. The role includes 4 weeks of paid training and a $2000 sign-on bonus for external applicants.

Responsibilities include greeting patients, collecting demographics, providing financial information, and coordinating with multiple departments to ensure a smooth patient encounter. A High School Diploma and 1+ year customer service experience are required.

Qualifications

• 1+ years of customer service experience in an office or professional setting.
• Beginner level of proficiency with Microsoft Office products.
• Ability to work 1 holiday per year.

Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service.
• Enters and updates patient demographic and financial information, ensuring full registration early in the process.
• Obtains appropriate applications and forms, confirming signatures are on file and photocopies/scans documents as needed.
• Provides patients with financial responsibility information and collects patient liabilities, balancing the cash box daily.
• Coordinates with Financial Counseling, Scheduling, Financial Clearance, and clinical areas to complete encounters.

Skills

Customer service

Microsoft Office

Holiday availability

Education

High School Diploma/GED

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Part Time Associate Patient Care Coordinator (2385399)

Part Time Associate Patient Care Coordinator - 2385399

$2000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with ProHealth Care .ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.

We offer 4 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of previous customer service experience in an office setting or professional work environment
• Beginner level of proficiency with Microsoft Office Products
• Ability to work 1 holiday per year
• Ability to work the following biweekly schedule
  • Week 1: Tuesday 9:30am - 6:00pm, Wednesday 8:30am - 5:00pm
  • Week 2: Wednesday 6:45am - 3:15pm, Thursday 8:30am -