Patient Care Concierge & Scheduling Specialist

Adventist HealthCare; Silver Spring (MD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Work-life balance

Free parking

Medical coverage

Dental & Vision

Retirement match

Paid time off

Tuition assistance

EAP

Job summary

Adventist HealthCare is seeking a Care Navigator Concierge for the Outpatient Care Navigation area. The role supports scheduling, discharge follow-ups, and patient coordination to ensure seamless care transitions.

Requirements include a High School Diploma, 1–2 years in a medical setting, and BLS certification. Employment is full-time with day shifts, offering benefits and growth within a faith-based organization.

Qualifications

• Strong customer services skills.
• 1-2 years’ experience working in a medical setting.
• Active American Heart Association Basic Life Support (BLS) certification required.

Responsibilities

• Schedule appointments for patients and families.
• Maintain awareness of local physician practices and scheduling follow-ups.
• Notify manager of challenges to booking follow-ups.
• Notify team when patients require additional support post-discharge.
• Complete required documentation timely and accurately.

Skills

Customer service

Medical setting experience

BLS certification

Education

High School Diploma

Job description

Adventist HealthCare is seeking a Care Navigator Concierge for the Outpatient Care Navigation area. The role supports scheduling, discharge follow-ups, and patient coordination to ensure seamless care transitions.

Requirements include a High School Diploma, 1–2 years in a medical setting, and BLS certification. Employment is full-time with day shifts, offering benefits and growth within a faith-based organization.