Care Navigation Concierge, Day Shift, Outpatient Care Navigation

adventisthealthcare; Silver Spring (MD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Free employee parking

Medical, Prescription, Dental, Vision

Short & Long-Term Disability

Basic Life Insurance and AD&D

Paid Time Off

Retirement contribution and match

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

White Oak Medical Center in Silver Spring, MD seeks a Care Navigator Concierge to support our Outpatient Care Navigation team. You will schedule appointments, coordinate follow-ups, and ensure timely documentation to aid patients and families post-discharge.

Requires 1–2 years in a medical setting and a current BLS certification. Work hours are 40 per week, day shift, with a competitive benefits package. Strong customer service and knowledge of local physician practices are essential.

Qualifications

• High school diploma required.
• 1-2 years' experience in a medical setting.
• Active American Heart Association BLS certification required.

Responsibilities

• Schedule appointments for patients and families according to discharge instructions.
• Maintain awareness of local physician practices for scheduling follow-ups.
• Notify manager if challenges arise in booking follow-up appointments.
• Notify team members when patients require additional support post-discharge.
• Complete required documentation in a timely and accurate manner.

Skills

Customer service

BLS certification

Education

High School Diploma

Job description

White Oak Medical Center

White Oak Medical Center seeks to hire an experienced Care Navigator Concierge for our Outpatient Care Navigation area who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

As a Care Navigator Concierge, you will:

• Schedule appointments for patients and families in accordance with discharge instructions.
• Maintain awareness of local physician practices and manner in which to schedule hospital follow-up appointments.
• Notify manager when experiencing challenges to booking hospital follow-up appointments.
• Notify other members of the Patient Navigation team when patients require additional support to see physician post discharge.
• Complete required documentation in a timely and accurate manner.
• Maintain awareness of local physician practices and manner in which to schedule hospital follow-up appointments
• Notify manager when experiencing challenges to booking hospital follow-up appointments
• Notify other members of the Patient Navigation team when patients require additional support to see physician post discharge
• Complete required documentation in a timely and accurate manner.

Qualifications include:

• High School Diploma
• Strong customer services skills and 1-2 years' experience working in a medical setting
• Active American Heart Association Basic Life Support (BLS) certification required

Work Schedule:

• Employment Type: Full-time
• Hours per Week: 40 hours
• Typical Daily Schedule: 8:30 AM-5:00 PM Monday through Friday
• Shift Type: Day
• Holiday Requirements: Follow company holiday calendar
• On-Call: No
• Shift Differential Eligible: No

Pay Range: $18.80 - $24.18 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non-Exempt)

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed t