Patient Navigator & Care Access Specialist

Covenant HealthCare; Saginaw (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement plan with employer match

Paid time off

Wellness programs

Tuition reimbursement

Job summary

Covenant HealthCare is seeking a MA Patient Navigator to support Care Connect by helping patients find Primary Care Physicians within Covenant's network and to schedule follow-up appointments after discharge. You will collaborate with RNs, discharge planners, and office staff to ensure timely access to care.

The role emphasizes patient advocacy, accurate documentation, and coordination of resources to improve satisfaction and reduce readmissions in a fast-paced healthcare setting.

Qualifications

• High School diploma or equivalent required.
• Successful completion of a competency-based Medical Assistant training program required.
• One year of clinical or administrative patient support experience required.
• BLS certification required within six months of hire or transfer.

Responsibilities

• Answer calls and schedule appointments using the EMR system.
• Coordinate calls, texts, and portal requests through the Care Connect hub.
• Create and manage appointments for primary care and specialty offices.
• Follow up with patients and document interactions accurately.
• Act as liaison between discharge planners, providers, and patients.
• Identify patient needs and elevate priority issues.
• Connect with community resources addressing SDOH needs.
• Navigate resources to improve satisfaction, adherence, and care coordination.

Skills

Release of information knowledge

Communication skills

Organization & time mgmt

Computer typing

Independent & team work

Empathy & compassion

Education

High School diploma or equivalent

competency-based MA training program

Tools

EMR system

MyChart

Job description

Covenant HealthCare is seeking a MA Patient Navigator to support Care Connect by helping patients find Primary Care Physicians within Covenant's network and to schedule follow-up appointments after discharge. You will collaborate with RNs, discharge planners, and office staff to ensure timely access to care.

The role emphasizes patient advocacy, accurate documentation, and coordination of resources to improve satisfaction and reduce readmissions in a fast-paced healthcare setting.